Summary
Overview
Work History
Education
Skills
Affiliations
References
Accomplishments
Timeline
Generic

Velma R. Edwards

69 Citrus Drive, Orange Estate, Jordans, Barbados,08

Summary

Trained Credit Analyst seeking an opportunity to bring further success to an organization through exemplary attention to detail, extensive adjudication knowledge and training, a sound decision-maker and an understanding of the regulatory procedures.

Overview

23
23
years of professional experience

Work History

Credit Risk Officer;

First Citizens Bank (Barbados) Limited
Broad Street, Bridgetown, Barbados
07.2019 - Current
  • Main Duties (include but are not limited to):
  • Adjudicates on both Retail and Commercial Credit Applications to determine if the proposed credit facility falls within the bank’s risk appetite and make final credit decision.
  • Keeps current on major developments and changes in financial condition and identification of potential additional financing needs.
  • identify, formulate and review financial and credit risk management policies and ensure that appropriate systems, procedures and guidelines are in line with best banking practices.

  • Ensures compliance with credit policy and underwriting requirements.
  • Conducts assessment of credit worthiness of borrower and make credit decision.
  • Performs analysis of secondary sources of repayment such as collateral; assess the quality and source of collateral being pledged and apply an appropriate discount factor to determine an estimation of collateral marketability in a liquidation scenario.
  • Analyses financial statements of company accounts as part of the adjudication process
  • Perform risk assessments of credit applications to ensure compliance with the Bank’s Credit Risk Policies and Guidelines
  • Assesses annual reviews of company accounts
  • Make presentations and recommendations to Group Credit Risk Management for request for both retail and commercial credit applications which fall within its’ delegated lending limits.
  • Provides coaching and support to officers on the Commercial Unit and Branches on how to present credit applications to ensure they align with the Bank’s policies.
  • Ensures adjudication of loan application is complete within Service Level Agreements.
  • Participates in the development of strategic and operational plans for the Unit to ensure maintenance of sound lending practises.
  • Conducts post disbursement reviews twork with a view to monitor and make recommendations for remedial action regarding the enforcement of compliance
  • This includes verifying that credit facilities approved were in accordance with the Bank’s credit policy guidelines; adherence to loan conditions as stipulated by the relevant approving authority and ensuring the quality of credits granted by the Branches/Business Unit are satisfactory
  • Prepares and analyses management reports to submit to Group Credit Risk Management.
  • Reviewed customer financial data to ascertain level of risk involved for extending credit.
  • Developed comprehensive understanding of financial statements, enhancing opportunities to assess risk.
  • Monitored and maintained compliance with internal controls and government regulations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Personal Banking Officer

Bank of Nova Scotia
Rockley, Christ Church
05.2013 - 06.2019
  • Included but were not limited to):
  • Evaluated and recommended all retail credit facilities for approval
  • Ensured that at the end of each sales conversation all customers were provided with a product or suite products suitable to their needs
  • Conducted analysis of financial statements of small business accounts to determine their viability of obtaining loan request
  • Seek out Business Development opportunities and make presentations to groups in an effort to obtain new business
  • Ensured all loan applications were in accordance with the bank's policies and procedures
  • Handled customer complaints and took appropriate actions to ensure all matters were resolved and customers were satisfied
  • Kept abreast of new types of loans and other financial services and product offerings by the Bank
  • Thoroughly discussed with Clients the features, terms and conditions of the loan or savings products to ensure they understood the details of the credit facility/ties granted to them
  • Managed the loan end-to-end process, that is, from loan origination, closing and funding and ensuring that post-disbursement, the file can withstand the scrutiny of an audit
  • Ensured adherence to approved lending conditions prior to loan disbursement.
  • Expanded customer relationships by maintaining regular follow-up processes and rapport.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
  • Identified which offerings would best meet customer needs and provided additional details about pricing, support and maintenance.
  • Expanded client base through consistent product promotion and sales strategy.
  • Met with clients to facilitate budget management and financial guidance.

Senior Account Manager

RBTT Bank Barbados Limited
Broad Street, Bridgetown
01.2006 - 05.2013
  • (included but were not limited to):
  • Identified client needs and presented different loan features ensuring the best product match
  • Managed a portfolio of mid to high-end clients
  • Approved loans and credit card facilities as outlined in Delegated Limit Authority
  • Analysed loan applications and reviewed credit history to determine Clients’ ability to qualify for credit facility based on the bank’s credit risk policy
  • Managed and controlled disbursement of funds
  • Provided client services throughout the full life cycle of the loan and effective follow up to ensure complete client satisfaction while helping to build long-term relationships
  • Followed for delinquency up to the first 30 days of delinquency
  • Reviewed over-limit reports daily and made decision on each account as was necessary
  • Developed business through a strong referral base by providing client follow-up and service
  • Proactively sought out new clients by making cold calls to prospective clients.
  • Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
  • Established and maintained good public relations and networking within community to develop business.
  • Cross-sold additional products and services to increase profitability within accounts.

Supervisor, Tellers and Customer Service Dept.

RBTT Bank Barbados Limited
Broad Street, Bridgetown
03.2003 - 07.2006
  • Provided ongoing training to address staff needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Coached staff members to develop long-term career goals.
  • Responded to customer questions regarding products, prices, and availability.
  • Defined department goals and monitored performance to direct and enhance daily operations.
  • Guided department employees on changes from management.

Supervisor

RBTT Bank Barbados Limited
Broad Street, Bridgetown
01.2003 - 01.2006
  • Included but were not limited to):
  • Ensured all areas of the Unit’s human resource functions were effectively managed, this included:
  • Branch is adequately staff
  • Adherence to stipulated deadline for completion of staff performance appraisals
  • Conducted training sessions for new hirers to the department
  • Conducted orientation for new staff
  • Ensured staff are up-to-date with the roll out of new policies
  • Ensured branch operations were always compliant and ready for any surprised or scheduled audits
  • Conducted monthly meetings with staff
  • Implemented customer service initiatives and strategies
  • Developed and implemented strategies to ensure the department’s referrals and sales targets were met
  • Ensured the department was compliant with regulatory institutions.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Provided ongoing training to address staff needs.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Responded to customer questions regarding products, prices, and availability.
  • Enforced company policies, answered coworkers' questions and trained new personnel.

Education

Hons -

01.2008

Certificate Course: “Train the Trainers” In-house training courses (2020 - 2021) – Credit Analysis, Financial Statement Analysis and Portfolio Management. In-house training – financial accounting for bankers -

Cave Hill School of Business
01.2007

BSc - Management Studies

University of the West Indies
01.2005

MSc - Investment and Wealth Management

University of the West Indies

Skills

  • Financial statement analysis
  • Portfolio management
  • Presentation skills - conducted many staff training and business development activities
  • Work well in a team as well as independently and unsupervised
  • Microsoft Office Suite (good knowledge)
  • Good Oral and written communications
  • Good time management skills

Affiliations

Assumed responsibilities of Managing the Branch in the absence of the Branch Manager (RBC Sunset Crest Branch - formerly RBTT Bank, 2009 to 2012). Lead Sales Officer at RBC Sunset Crest Branch (formerly RBTT Bank) - 2009 to 2012. A member of the Project Management Team involved in re-engineering of the organization (RBTT Bank) - 2007-2008. Selected as a Super-User to engage in testing of the new banking system and conducted staff training at all levels on how to navigate the new platform - 2007-2008

References

References Available upon request

Accomplishments

· Assumed responsibilities of Managing the Branch in the absence of the Branch Manager (RBC Sunset Crest Branch - formerly RBTT Bank, 2009 to 2012).

· Lead Sales Officer at RBC Sunset Crest Branch (formerly RBTT Bank) - 2009 to 2012.

· A member of the Project Management Team involved in re-engineering of the organization

(RBTT Bank) - 2007-2008.

· Selected as a Super-User engaged in testing of the new banking system and conducted staff training at all levels on how to navigate the new banking platform - 2007-2008

Timeline

Credit Risk Officer;

First Citizens Bank (Barbados) Limited
07.2019 - Current

Personal Banking Officer

Bank of Nova Scotia
05.2013 - 06.2019

Senior Account Manager

RBTT Bank Barbados Limited
01.2006 - 05.2013

Supervisor, Tellers and Customer Service Dept.

RBTT Bank Barbados Limited
03.2003 - 07.2006

Supervisor

RBTT Bank Barbados Limited
01.2003 - 01.2006

Hons -

Certificate Course: “Train the Trainers” In-house training courses (2020 - 2021) – Credit Analysis, Financial Statement Analysis and Portfolio Management. In-house training – financial accounting for bankers -

Cave Hill School of Business

BSc - Management Studies

University of the West Indies

MSc - Investment and Wealth Management

University of the West Indies

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Velma R. Edwards