Tesha Ford
Lot 1 Padmore Gardens, St.Phillip, Barbados,08
Summary
Communicative customer service professional with a strong commitment to maintaining customer satisfaction and contributing to company success. Known for attention to detail and sound judgement, with excellent multitasking abilities. Skilled in CRM systems, active listening, and building positive relationships with customers. Comfortable working independently or collaboratively to achieve on-time goals.
Overview
20
20
years of professional experience
Work History
Receptionist/Administrative Office Assistant
Yello Media
7th Avenue Belleville, St. Michael
11.2022 - Current
- Facilitated seamless communication by handling incoming inquiries, recording messages, and transferring calls to the appropriate personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Updated daily log book with information about visitors entering the premises.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Assisted with special projects assigned by management when required.
- Organized conference room reservations for meetings or events.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Served as company concierge to employees requiring assistance help with travel arrangements.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Provided support to other departments within the organization as required.
- Verified accuracy of invoices before submitting payments to vendors.
Customer Service Representative
North Point Inc
#6 Pine Road Belleville, Bridgetown, Barbados, 08
02.2022 - 08.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Effectively communicated with customers about account changes, new products or services and potential upgrades.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Educated customers about billing, payment processing and support policies and procedures.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Office Assistant/ Manager
Mason's Golden Years Retreat Villa Inc
09.2020 - 06.2021
- Managing the office efficiently ensuring day to day records are kept accurately
- Answering phones in a timely manner disseminating messages accurately
- Handling all orders in & out of the office
- Maintaining cashflow ensuring reconciliation
- Managing Daily operations of the Home maintaining policies & procedures and adhering to Health requirements
- Ensuring Staff are equipped with necessary materials to complete their duties
- Ensuring Residents Diets are followed and maintained
- Handling purchasing of necessities
- Preparing Invoices, Receiving payments and keeping residents records accurate and up to date.
- Produced high-quality communications for internal and external use.
- Executed record filing system to improve document organization and management.
Customer Service Representative
American Credit Acceptance
02.2018 - 04.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer adjustments to maintain financial accounts.
- Effectively communicated with customers about account changes.
- Recorded actions taken, issues resolved and information to effectively manage customer accounts.
- Processed payments
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Associate
Honor Finance
Bridgetown, 08
11.2016 - 09.2018
- Engaged clients and potentials in a professional and friendly manner
- Investigated clients grievances and provided satisfactory solutions
- Ensuring reconciliation of Accounts in a timely manner
- Modernized the client database system and maintained entries.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Met customer call guidelines for service levels, handle time and productivity.
- Processed Payments
Receptionist/Secretary
National Skills Development Center,
St.Lucia
03.2011 - 11.2016
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Kept reception area clean and neat to give visitors positive first impression.
- Coordinated catering and set up conference rooms for corporate and client meetings.
- Troubleshot copy machines and printers and scheduled service as needed.
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Volunteered to help with special projects of varying degrees of complexity.
- Received dues, fees and payments and provided transaction receipts.
Front Office Assistant
Ford Technology Inc
Dennery, St. Lucia
03.2005 - 11.2010
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Acted as point of contact for vendor collaboration for contracted services.
- Oversaw administrative budget by maintaining optimal controls and tracking expenses to meet financial goals.
- Provided clerical support, addressing routine and special requirements.
- Enhanced revenue and gross profits by eliminating waste and maximizing customer satisfaction.
- Inventoried and ordered office supplies to maintain availability of products.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered and managed incoming and outgoing calls while recording accurate messages.
Education
Certificate - Business Accounting
National Research And Development Foundation
La, Clery St. Lucia2012
Certificate - Office Administration
National Skills Development Centre
Mon Repos St. Lucia2011
High School Diploma -
George Charles Secondary, Lucia
St.2000
Skills
- Documentation Preparation
- Sales expertise
- Complaint resolution
- Order Fulfillment
- Creative problem solving
- Money handling abilities
- Training development aptitude
- Recordkeeping strengths
- CRM
- Administrative support
- Professional telephone demeanor
- Office Management
- Travel Coordination
Additional Information
Professional References
Dominique C. franklin
Operations Assistant
NorthPoint Consultancy. Inc
Tel#: 426-8700 ext 0006/ 244-2561
B. Ben Toppin
Vice President, projects
South South Solutions Inc
Tel#: 832-4321
Timeline
Receptionist/Administrative Office Assistant
Yello Media
11.2022 - Current
Customer Service Representative
North Point Inc
02.2022 - 08.2022
Office Assistant/ Manager
Mason's Golden Years Retreat Villa Inc
09.2020 - 06.2021
Customer Service Representative
American Credit Acceptance
02.2018 - 04.2019
Customer Service Associate
Honor Finance
11.2016 - 09.2018
Receptionist/Secretary
National Skills Development Center,
03.2011 - 11.2016
Front Office Assistant
Ford Technology Inc
03.2005 - 11.2010
Certificate - Business Accounting
National Research And Development Foundation
Certificate - Office Administration
National Skills Development Centre
High School Diploma -
George Charles Secondary, Lucia
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