Nikita Norgrove
Warrens,St. Michael
Summary
Seasoned Branch Manager with five years experience I have honed my skills in leadership, operational efficiency and customer relationship management. A dedicated banking professional with a strong focus on customer service and a comprehensive understanding of bank policies and procedures. I demonstrate resilience under pressure and the ability to effectively multitask, ensuring smooth branch operations. Well known for decisive action and initiative, aiming to leverage skills in a challenging role that supports career growth within the financial sector. I am dedicated and energetic and have a passion for success.
Overview
8
8
years of professional experience
Work history
Customer Service Manager
Republic Bank (Barbados) Limited
Worthing Branch, Christ Church
2020.10 - Current
- Collaborated cross-functionally for seamless service delivery.
- Streamlined processes for improved team efficiency.
- Maintained positive relationships through effective communication.
- Delivered exceptional service by addressing customer queries promptly.
- Enhanced operating procedures for smoother workflow.
- Cultivated a productive work culture by encouraging teamwork.
- Facilitated staff development with ongoing training initiatives.
Senior Operations Officer
Republic Bank (Barbados) Limited
Six Roads Branch, St. Philip
2017.11 - 2020.09
- Ensured regulatory compliance with thorough audits and reviews.
- Managed supply chain logistics, enhancing delivery times.
- Conducted comprehensive market research, informing strategic decision making.
- Partnered with management team to optimise operations and reduce costs.
Education
Credit Analysis Techniques (CAT) Programme Module 1
Republic Bank (Trinidad) Limited
Learning and Talent Development Centre 2025.05 - 2025.05
Master of Business Administration - Banking
Edinburgh Napier University
United Kingdom 2023.09 -
Diploma of Higher Education - Management
Cave Hill School of Business UWI
Cave Hill, St. Michael 2016.01 - 2017.05
Foundation Degree in Science - Building and Civil Engineering
Barbados Community College
St. Michael, Barbados 2003.09 - 2005.07
Skills
- Customer Focus
- Use of Initiative
- Resilience under pressure
- Decisive
- Sound knowledge of bank policies and procedures
- Ability to effectively multitask
- Knowledge of full branch operations
Affiliations
- Christ Church Youth Chorale
- Republic Bank Steel Orchestra
References
References available upon request.
Timeline
Credit Analysis Techniques (CAT) Programme Module 1
Republic Bank (Trinidad) Limited
2025.05 - 2025.05
Master of Business Administration - Banking
Edinburgh Napier University
2023.09 -
Customer Service Manager
Republic Bank (Barbados) Limited
2020.10 - Current
Senior Operations Officer
Republic Bank (Barbados) Limited
2017.11 - 2020.09
Diploma of Higher Education - Management
Cave Hill School of Business UWI
2016.01 - 2017.05
Foundation Degree in Science - Building and Civil Engineering
Barbados Community College
2003.09 - 2005.07