Steven Nicholls

• Direct the efficient and accurate preparation and sale of products to maximize guest satisfaction
• Assume full responsibility for restaurant profit and loss management by following cash control and security procedures
• Maintain inventory and oversee labor management to optimize restaurant performance.
• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
• Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
• Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
• Managed internal operational standards and productivity targets.
• Conducted root cause analysis in deficient areas to identify and resolve issues.
• Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
• Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
• Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
• Compiled training materials for new employees and tracked skill development.
• Completed weekly payroll for [17} employees.
• Documented transactions, orders and expenditures to gather sales data and forecast financial needs.

• Assist customers in retrieving items from inaccessible areas or obtaining products from the warehouse, especially if they have difficulty handling the products
• Follow approved procedures for receiving, storing, price marking, and restocking products to ensure quality, accuracy, and proper product rotation
• Monitor stock to control inventory, minimize out-of-stock and over-stock situations, and maximize sales and turnover
• Use the correct pricing as listed in the store's pricing guide and ensure that all merchandise is properly priced
• Handle damaged and spoiled products according to company policy and assist in controlling the level of damaged goods
• Rotate perishable merchandise according to store policy and product expiry dates, and remove expired merchandise.
• Boosted customer satisfaction by providing personalized assistance and product recommendations.
• Resolved customer complaints and issues in a professional manner to maintain positive relationships.

From September 4th, 2022 -November 2023, I have been acting Supervisor Chill Dairy Department.

My responsibilities encompass the following tasks:

• Conducting regular inventory checks and managing stock replenishment
• Ensuring the accurate pricing and visible display of goods and services
• Handling returned items and determining suitable courses of action
• Enforcing safety and security protocols
• Providing prompt and high-quality service to customers
• Formulating and organizing work schedules, as well as assigning specific duties to staff
• Assisting in the procurement of departmental goods and managing the processing of returns for expired or damaged items
• - Overseeing the planning and execution of daily departmental activities
• keeping Receiving and acknowledging receipt of goods or services as required, and assuming responsibility for the safe of received items
• - Implementing preventive measures to mitigate potential injuries and accidents resulting from slippery floors, obstructions, or any hazards that may compromise the safety of both customers and employees
• Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
• Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.

• Assist customers by retrieving items that are inaccessible or difficult for them to handle or carry
• Bag customers' purchases according to established standards and take them to their cars if needed
• Stay alert and maintain a high level of efficiency at all times
• Perform price checks when necessary
• Retrieve items from the shelves to replace exchanges or items that the customer wants to purchase but either forgot until they had already proceeded through checkout, or were discovered to be defective or damaged at checkout.