Hi, I’m
NAKEBA MASON
Bridgetown, Barbados
Summary
Versatile professional dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Brings 5 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.
Overview
6
years of professional experience
1
Certification
Work History
CIBC First Caribbean International Bank
Project Coordinator & Business Support
04.2023 - Current
Job overview
- Collating and maintaining information to support the requisite reports.
- Working with Project Manager/Designate or business owners to collate all the prerequisite documentation for submission to intended stakeholders e.g. regulators.
- Responsibility for issue analysis, including tracking through to resolution – redirecting and escalating as required.
- Providing vendor support including requesting hardware/software/licensing specifications/validating with relevant technical resources
- Requesting and distributing quotations/providing cost comparison analysis vii. Preparing requisitions and ordering equipment with relevant approvals
- Supports, coordinates and tracks updates on the LiBOR remediation project for the remediation of contracts, operational conversion and updating to Salesforce by the teams from the designated CCO Segment Group (CIB, RBB).
- Supports the Project manager on the E2E Credit Process improvement project for follow up or documentation of actions as required
- Tracks and coordinates the various business initiatives of the designated CCO segment group
- Maintains correspondence, memos, minutes and reports related to the various project initiatives of the designated CCO segment group
- Composes moderately complex letters, memorandums and reports on various project initiatives on behalf of the designated CCO group, identifying required information, researching background information and gathering it from appropriate sources.
- Develops procedures and processes where required as part of actions under project initiatives being managed under the designated CCO group.
UNIVERSITY OF THE WEST INDIES CAVE HILL
Student Assistant
02.2020 - 05.2020
Job overview
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery
- Greeted incoming office visitors, answered questions and directed individuals to office locations
- Assisted in event set-up according to instructions, guaranteeing readiness within strict schedules
- Managed event calendar and planning stages to effectively handle as many as bookings per month
- Set up event facilities and equipment, cleaned areas and organized supplies.
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
DENNIS HEADLEY LAW CHAMBERS
Administrative Assistant
11.2019 - 02.2020
Job overview
- Collect, examine, and organize evidence and other documents for attorney review and case preparation
- Draft and proofread correspondence and legal documents, such as pleadings and contracts
- Answer incoming calls, providing information, transferring calls and taking messages as necessary
- Coordination of incoming and outgoing mail.
- Executed record filing system to improve document organization and management.
BRIGHT LIFE FAMILY CENTRE
Psychology Intern
05.2019 - 08.2019
Job overview
- Promoted knowledge-sharing by proactively contributing to weekly team meetings
- Maintained clinical compliance by reviewing client histories and preparing appropriate intake documentation
- Conducted research on emotional intelligence by cooperating with fellow practitioners
- Highlighted problematic behavior with healthy alternatives
- Assists Counselor with facilitating individual and group therapy, to improve mental health
- Managed research, collation and reporting of confidential information by target groups
- Assists with design and successful implementation of psychosocial activities.
ORAL REID, DEVELOPMENT INSTITUTE
Customer Service Assistant
05.2017 - 08.2017
Job overview
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques
- Guaranteed positive customer experiences and efficiently resolved all customer complaints
- Coordinated quality management initiatives, ensuring accurate collection, collation and reporting of data
- Contributed to customer service management, with a strong focus on satisfaction and efficiency
- Managed the intake and processing of applications, orders and requests
- Investigated and resolved grievances, by utilizing psychosocial tools.
Education
UNIVERSITY OF THE WEST INDIES
Bachelor of Science from Psychology
10.2022
BARBADOS COMMUNITY COLLEGE
Associate Degree from Law & Sociology
11.2018
THE COMBERMERE SCHOOL
High School Diploma
10.2016
Skills
- Problem Solving
- Emotional Intelligence
- Excellent Communication
- Project Management
- Time Management
- Research and Analytical Skills
- Leadership
- Report Writing
- Dependable
- Advanced MS Office Suite Knowledge
- Empathy
- Strong Organizational Skills
Accomplishments
- Barbados Association for the Blind and Deaf
- RBC Race for the Kids
- Queen Elizabeth Hospital
- Salvation Army Feeding Program
- The Barbados Council for the Disabled
- Ministry of Innovation Science and Smart Technology
- Geriatric Hospital
- Sterling Children's Home
- Nightingale's Children's Village
- Calvary Moravian Church
- The Ellerslie School
Designed and executed various successful fundraising initiatives for donation
Designed and actioned various recreational activities for the development and engagement of patients
Assisted with the organization and implementation of various successful initiatives and program.
Certification
- NVQ Level 2: Certificate, Medical Office with Front Office Management (Credit), Customer Service Level II - CAREER DEVELOPMENT INSTITUTE
- Google Project Management: Professional Certificate - COURSERA
Timeline
Project Coordinator & Business Support
CIBC First Caribbean International Bank
04.2023 - Current
Student Assistant
UNIVERSITY OF THE WEST INDIES CAVE HILL
02.2020 - 05.2020
Administrative Assistant
DENNIS HEADLEY LAW CHAMBERS
11.2019 - 02.2020
Psychology Intern
BRIGHT LIFE FAMILY CENTRE
05.2019 - 08.2019
Customer Service Assistant
ORAL REID, DEVELOPMENT INSTITUTE
05.2017 - 08.2017
UNIVERSITY OF THE WEST INDIES
Bachelor of Science from Psychology
BARBADOS COMMUNITY COLLEGE
Associate Degree from Law & Sociology
THE COMBERMERE SCHOOL
High School Diploma
- NVQ Level 2: Certificate, Medical Office with Front Office Management (Credit), Customer Service Level II - CAREER DEVELOPMENT INSTITUTE
- Google Project Management: Professional Certificate - COURSERA
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