Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Thandeka Maynard

Thandeka Maynard

Barbados

Summary

Personable and dedicated Customer Service Specialist motivated to maintain customer satisfaction and contribute to company success. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Proficient in providing skills to prioritize and multitask in fast-paced working environments. Successfully works as part of a team to reach personal and business goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Retail Manager

The Green Monkey Chocolatier
10.2022 - 05.2024
  • Efficiently managed inventory, assisted with accurate, cost-effective ordering processes for all retail outlets and also identified potential challenges and implemented solutions to maintain smooth store operations.
  • Optimized scheduling processes to ensure adequate staffing coverage during peak shopping hours while minimizing labor costs.
  • Helped develop and consistently enforced top-notch customer service standards in the department and recruited, hired and trained new employees ensuring they were well-equipped to provide exceptional customer service from day one.
  • Supported senior management in implementing and upholding store policies and procedures.
  • Produced regular store reports, analyzed data, identified areas for improvement and audited store operations and records and resolved discrepancies.
  • Maximized sales by developing creative merchandising displays that showcased products effectively.
  • Coordinated regular staff meetings to address challenges, share successes, and maintain open lines of communication.
  • Monitored performance and conducted regular performance evaluations for staff members, identifying areas for improvement or recognition as necessary and and further supported and developed team members by providing ongoing training and feedback to ensure performance standards are maintained.
  • Maintained positive customer relations by staying calm and professional, addressing problems head-on and implementing successful corrective actions.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Retail Associate

The Green Monkey Chocolatier
12.2019 - 10.2022
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Used POS system to efficiently and accurately process sales, returns, orders and gift cards, while maintaining balanced registers, reducing discrepancies during shift changes and minimizing customer wait times at checkout.
  • Engaged in friendly conversation with customers to better uncover individual needs and used obtained information to provide enhanced customer service and satisfaction through personalized assistance, product recommendations, addressing inquiries and resolving issues swiftly.
  • Assisted in conducted thorough knowledge training sessions for new associates, ensuring they were well-equipped to serve customers effectively and quickly became knowledgeable about products and policies.
  • Contributed to and maintained visual merchandising efforts, creating eye-catching displays that showcased featured products effectively.
  • Actively participated in team meetings, sharing feedback on sales trends or operational challenges faced on the sales floor.
  • Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.
  • Increased sales revenue by offering targeted promotions and upselling related items through the expression of passion for company brand, products and services to customers.
  • Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
  • Demonstrated expertise in various product categories resulting in becoming a go-to resource for customers and staff alike seeking advice on product information and recommendations.
  • Provided constructive feedback during team meetings, fostering collaboration among colleagues towards shared objectives in-store performance improvements.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking, reorganizing or removing unsuitable products.
  • Managed inventory effectively, ensuring proper stock levels and timely delivery and replenishment of merchandise.


Office Assistant

Pangroove Elegant Events
09.2018 - 12.2019
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Facilitated smooth operations with customers and vendors by efficiently handling incoming mail, phone calls, and in-person inquiries.
  • Collaborated with various departments to complete assigned tasks.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Handled payroll duties accurately ensuring all employees received their paychecks on time.
  • Acted as a liaison between departments to facilitate the flow of information leading to improved interdepartmental collaboration.
  • Coordinated and scheduled meetings and appointments to maximize capacity and keep event venues running smoothly.
  • Input data into spreadsheets and databases.
  • Enhanced event experience by efficiently coordinating logistics and supporting event planners.
  • Handled clients' deposits and payments with organized approach and good recordkeeping abilities.
  • Balanced cash drawers and prepared bank deposits for financial maintenance.

Videographer

Sandals Barbados Resort and Spa
05.2015 - 08.2018
  • Operated cameras, lighting equipment, and audio gear proficiently to produce high-quality footage in various environments.
  • Developed creative approaches to video production to create unique and engaging content.
  • Collaborated with other departemtn team members for successful completion of projects.
  • Operated video cameras in various environments, adjusting settings appropriately for outdoor and indoor venues.
  • Captured footage for variety of projects successfully, from corporate events to weddings.
  • Trained junior videographers on best practices for filming techniques, equipment usage, and safety procedures.
  • Assisted with setting up and breaking down equipment before and after events.
  • Conserved footage archive by organizing, labeling, and tagging with metadata for easy access and editing.
  • Contributed to overall business growth by consistently exceeding guest expectations and generating positive reviews.
  • Recorded multiple camera angles simultaneously to capture dynamic shots.
  • Experimented with new technologies and equipment, expanding production and artistic capabilities.
  • Changed camera attachments based on specific shot requirements and environmental conditions.
  • Adjusted focus, zoom and aperture to obtain desired shot effects.
  • Collaborated with photographers, wedding planners, and other departments to ensure seamless event coverage.
  • Anticipated and adapted quicklyto any challenges during events and devised contingency plans to ensure seamless coverage regardless of unforeseen circumstances.
  • Ensured smooth experience on the wedding day by arriving early, setting up equipment efficiently, and coordinating with other departments effectively.
  • Improved company reputation through dedication to capturing authentic emotions while maintaining a professional demeanor at all times.
  • Conducted pre-wedding consultations to understand the unique vision of each couple for their special day.
  • Captured memorable moments by filming high-quality wedding videos for guests.
  • Fostered positive relationships with guests through excellent communication skills and professionalism throughout the entire process.

Photographer

Sandals Barbados Resort and Spa
01.2015 - 08.2018
  • Took photos using different angles, creative compositions and perspectives and utilized various natural and artificial lighting techniques to capture desired images and maintain a high standard of work.
  • Scheduled guests for photo shoots, working collaboratively with guests and other team members.
  • Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
  • Conducted pre-shoot consultations to discuss clients' needs and preferences for optimal results.
  • Showcased diverse photography styles for guests to choose from, increasing portfolio versatility.
  • Continuously improved technical skills by staying updated on industry trends and new equipment.
  • Served a diverse range of photo needs, including weddings, corporate events, guest tours as well as couples and group portraits.
  • Mentored new and aspiring photographers through practical one-on-one training sessions, sharing valuable knowledge and experience in composition techniques and equipment use.
  • Selected and set up appropriate props, backdrops, and lighting.
  • Customized photography strategies based on intended use and guest preferences.
  • Utilized various types of camera equipment to capture best possible shots.
  • Collaborated with other photographers and videographers to capture special events.
  • Adapted to a variety of shooting environments and lighting conditions, showcasing creativity and technical expertise.

Education

Bachelor of Science - Accounting

University of The West Indies
Barbados
10.2018

Associate of Applied Science -

Combermere School
Barbados
06.2010

High School Diploma -

The Alexandra School
Barbados
06.2008

Skills

  • Staff Onboarding, Training and Development

  • Strategic selling

  • Customer Service

  • Store operations optimization

  • Merchandising operations

  • Documentation And Reporting

  • Multitasking proficiency

  • Process and procedure development

Certification

  • Customer Service, Sandals Corporate University, 08/15
  • The Art of Selling, Sandals Corporate University, 01/16

References

  • Mr. Matthew Duguid, Engineering Stores Assistant, The West Indies Rum Distillery, Lot 1C Lisbon Vale, Silver Sands, Christ Church, 246-239-6818
  • Miss Trina Herbert, Manager, Epix Professional Imaging, Sandals Barbados Resort and Spa, Clapham Road, Christ Church, 246-231-5610

Timeline

Assistant Retail Manager

The Green Monkey Chocolatier
10.2022 - 05.2024

Retail Associate

The Green Monkey Chocolatier
12.2019 - 10.2022

Office Assistant

Pangroove Elegant Events
09.2018 - 12.2019

Videographer

Sandals Barbados Resort and Spa
05.2015 - 08.2018

Photographer

Sandals Barbados Resort and Spa
01.2015 - 08.2018

Bachelor of Science - Accounting

University of The West Indies

Associate of Applied Science -

Combermere School

High School Diploma -

The Alexandra School

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Thandeka Maynard