Justin Sealy
Barbados
Summary
A driven Systems Administrator with over a decade of experience in software implementation, maintenance, and system management. Proven history of managing complex infrastructures and daily operations. Knowledgeable in various solutions-oriented business applications, problem-solving, and dedicated to providing best-in-class service, skilled at troubleshooting and strong communication and interpersonal skills to explain technical concepts to non-technical audiences.
Overview
15
15
years of professional experience
1
1
Certification
Work History
System Administrator
PBS Technologies
03.2022 - Current
- Reducing downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Resolving issues and escalated problems with knowledgeable support and quality service.
- Assists in driving continuous improvement of the IT governance processes.
- Improving security measures by conducting vulnerability assessments and applying necessary patches.
- Collaborating with the IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Supporting implementation of new technologies by providing technical expertise and training to colleagues as needed across 6 territories.
- Streamline network operations by automating routine tasks using advanced scripting techniques for customers across the 6 territories.
- Contributing to cost-saving initiatives by analyzing resource usage trends and recommending infrastructure adjustments accordingly.
- Planning and implementing upgrades to system hardware and software.
- Enhancing system performance by optimizing server configurations and scheduling regular updates.
Technical Support Specialist
PBS Technologies
05.2009 - 03.2022
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Enhanced team productivity by streamlining troubleshooting processes for faster issue resolution.
- Reduced response time with effective communication skills, ensuring customers received prompt assistance.
- Developed comprehensive knowledge of the company's products and services to provide accurate solutions to client inquiries.
- Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
- Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
- Conducted regular system maintenance tasks, ensuring optimal performance and minimizing downtime for end users.
- Assisted in the development of internal knowledge base articles to expedite issue resolution for both peers and customers.
- Monitored system performance metrics regularly identifying potential areas of concern and proactively addressing them before impacting users negatively.
- Provided high-level technical support by resolving inquiries by phone, e-mail, and web consistent with department and team service levels and goals.
Education
Certificate - Supervisory Management
Barbados Institute of Management And Productivity
Wildey St. Michael03.2021
Associate of Applied Science - Computer Studies
Barbados Community College
Ivy St. Michael07.2010
Secondary School -
Deighton Griffith Secondary
Christ Church07.2006
Skills
- Network Administration
- Technical Support
- Technical Specification Understanding
- System Monitoring
- Software Change Management
- User Training
- Application Configuration
- System Troubleshooting
- Network Troubleshooting
Accomplishments
Employee of the Year (2016)
Customer Service Award (2017)
Cricket Club Captain (2018)
Cricket Club President (2019)
Certification
HPE Certified
Microsoft Certified Solution Associate
Microsoft Certified Professional
Microsoft Hyper V and System Center - Server Virtualization with Windows
References:
Mark Goodridge
(Former) Operations Manager
SurePay
(246)243-3310
Cheri-Ann Sealy-Catwell
(Former) Director (ICT Services)
PBS Technologies
(246)232-7016
Timeline
System Administrator
PBS Technologies
03.2022 - Current
Technical Support Specialist
PBS Technologies
05.2009 - 03.2022
Certificate - Supervisory Management
Barbados Institute of Management And Productivity
Associate of Applied Science - Computer Studies
Barbados Community College
Secondary School -
Deighton Griffith Secondary
HPE Certified
Microsoft Certified Solution Associate
Microsoft Certified Professional
Microsoft Hyper V and System Center - Server Virtualization with Windows
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