Assisted in the successful completion of international security conference proceedings by providing language support, interpreting and translating from French to English and vice versa.
Communicated with bank clients to understand interpreting needs and enabled timely delivery of services to Spanish speaking customers & contributed to increased customer satisfaction as a bank teller.
Prepared and developed a strong working knowledge of industry-specific terminology in Spanish to conduct accounting training ensuring the highest level of translation accuracy possible for future employee
Administrative Assistant
Mid-Atlantic Financial Services, Welch Gallery Georgia State University
USA, GA
07.2008 - 08.2015
Streamlined front desk operations managing telephone systems and directed emails, inventory, correspondence and walk-in clients for customer satisfaction.
Assisted in business planning & updated website, immunization records, created memos and letters.
Assisted with event advertising. Monitored and enforced operating hours procedures and billing.
Participated in grant writing leading to increased funding opportunities.
Collaborated with fellow interns and assisted in the successful execution special events and contributed to the development of marketing materials.
Retail, Customer Service & Hospitality
Macys, Belk, Carol Parks Catering
USA, GA
10.2006 - 11.2009
Greeted customers and responded promptly to customer needs, maintained friendly and professional customer interactions promoting sales.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Collaborated with team members to achieve sales targets, worked flexible schedule and extra shifts and provided backup support for other departments.
Operated cash register with excellent accuracy levels and removed mutilated currency from circulation.
Identified fraudulent activities reporting suspicious activity to management.
Education
Bachelor of Arts - Independant Studies
Oberlin College
OHIO
05-2003
Master of Arts - Didactique et Management du FLE
Université Des Antilles
MARTINIQUE
Some College (No Degree) - French Language And Literature
Georgia State University
GEORGIA
Skills
Interpersonal Communication
Interpretation
Sales
Customer Service
Office Administration
General accounting
Organization Skills
Attention to Detail
Affiliations
Employee if the month. Goddard Schools 2017
Culinary Artist, Visual Artist, Dance Teacher
Accomplishments
Secretary of Alliance Française de Bridgetown 2012
President of French Club. Georgia State University 2009
Editor of Polyglot Magazine. Georgia State University 2009