Keno Rollins
Bridgetown,Christ Church
Summary
Experienced hospitality and customer service professional with over 10 years in guest-facing roles across luxury retail, tourism, and service environments. Proven ability to lead teams, manage inventory and operations, resolve guest issues promptly, and deliver exceptional service. Strong background in sales, supervision, and hospitality training, complemented by formal studies in tourism, event management, and spirits. Poised, professional, and passionate about creating outstanding guest experiences.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work history
Broker
The Building Brokers
2024.05 - 2025.07
- Consult with clients before and during the building phase
- Take measurements and provide necessary quotations.
- Negotiate with clients and suppliers to find the best solutions.
- Create a lasting experience with after sales care through follow ups and potential future upgrades
Parts Service & Sales Representative
Rimco Barbados SRL
2023.05 - 2025.07
- Identify new customers and potential sales though site visits, cold calls and networking.
- Manage Existing Customer Accounts.
- Make daily site visits to customers and provide insights on Equipment care and recommend parts and service where necessary.
- Conduct weekly Sales Analysis and Reports.
- Conduct Valuations on Customer Equipment
- Prepare quotations on Parts and Equipment
Sales Executive
Meridian Caribbean Inc.
2022.05 - 2023.05
- Identify and onboard new customers in B2B and residential environments.
- Use cold calling and email to break into new markets.
- Provide customers with product information via site visits and consultations.
- Conduct weekly Sales Analysis and Reports.
- Attainment of previously agreed sales targets
Van Sales Representative
Hanschell Inniss
2020.05 - 2021.10
- Inventory Control
- Merchandised inventory
- Achieved assigned Sales targets
- Reported on Sales trends.
- Analyzed Sales trends to create strategies to increase sales
- Identified new/ potential customers in DTT.
- Problem Solving
- Time Management
- Buyer- Responsive Selling
- Buyer Engagement
- Customer Relationship Management (CRM)
- Customer Analysis
- Lead Generation
- Negotiation
- Self-Motivation
- Teamwork
Liquor Specialist
Heinemann Americas & Asia (Carnival Cruises)
2018.01 - 2020.03
- Overall Management of the Wine and Spirits Department
- Updated Management on Consumer purchasing trends
- Conducted Product Seminars for guests
- Maintained adequate inventory levels in store
- Merchandised inventory.
- Conducted staff training.
Assistant Supervisor
Caribbean ARI
2014.04 - 2018.01
- Inventory management - ordering, receiving and transfers
- Delegated daily duties among staff members.
- Conducted Staff Training - customer service and product knowledge
- Motivated of staff to achieving daily store targets.
- Conducted Staff Appraisals and Performance Reviews
- Handled grievances - staff and customers.
Education
7 CXCs
Christ Church Foundation School
1997.01 - 2002.01
Certificate - Joinery & Cabinet Making
Barbados Community College
2022.08 - 2022.12
Events Management
Barbados Community College
2023.09 - 2023.12
Professional Development Programme - Tourism Management, Tourism Marketing, Human Resource Management
Bimap Institute of Management
WSET Level 2 Award in Spirits - undefined
Wine Matters Barbados
Skills
- Problem Solving
- Time Management & Multi Tasking
- Conflict Resolution
- Buyer Engagement
- Customer Relationship Management (CRM)
- Customer Analysis
- Lead Generation
- Negotiation
- Self-Motivation
- Teamwork
- Staff Training & Team Leadership
References
References available upon request.
Timeline
Broker
The Building Brokers
2024.05 - 2025.07
Events Management
Barbados Community College
2023.09 - 2023.12
Parts Service & Sales Representative
Rimco Barbados SRL
2023.05 - 2025.07
Certificate - Joinery & Cabinet Making
Barbados Community College
2022.08 - 2022.12
Sales Executive
Meridian Caribbean Inc.
2022.05 - 2023.05
Van Sales Representative
Hanschell Inniss
2020.05 - 2021.10
Liquor Specialist
Heinemann Americas & Asia (Carnival Cruises)
2018.01 - 2020.03
Assistant Supervisor
Caribbean ARI
2014.04 - 2018.01
7 CXCs
Christ Church Foundation School
1997.01 - 2002.01
Professional Development Programme - Tourism Management, Tourism Marketing, Human Resource Management
Bimap Institute of Management
WSET Level 2 Award in Spirits - undefined
Wine Matters Barbados