Summary
Overview
Work History
Education
Skills
Previous Work
Tools & Technologies
Timeline
Generic

PRINCE THOMAS

Bridgetown

Summary

Experienced ICT Support Specialist with over 14 years of hands-on expertise in system administration, network troubleshooting, software deployment, and user support. Proven ability to maintain and improve IT infrastructure in high-demand environments. Adept at resolving technical issues efficiently, training end-users, and implementing security protocols. Also proficient in web development and CMS administration, bringing a holistic understanding of modern IT ecosystems.

Overview

14
14
years of professional experience

Work History

Web Developer

The World Bank
02.2020 - 03.2021
  • Developed and maintained responsive web applications using HTML, CSS, and JavaScript frameworks.
  • Collaborated with cross-functional teams to define project scope and deliverables.
  • Implemented best practices for web accessibility and usability standards across projects.
  • Optimized website performance through efficient coding practices and resource management.
  • Mentored junior developers on coding standards, tools, and project workflows.
  • Analyzed user feedback to enhance functionality and improve user experience continuously.
  • Developed custom web applications, resulting in tailored solutions for client needs.
  • Enhanced user experience by implementing responsive web design and optimizing website performance.
  • Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
  • Migrated websites to new platform to minimize downtime and maintain seamless user experiences.
  • Resolved technical issues promptly, ensuring minimal disruption to website performance and user satisfaction.
  • Oversaw back-end development using PHP to maintain website integrity.
  • Provided front-end website development using WordPress, Joomla, and other editing software.
  • Provided front-end development support, creating visually appealing designs that aligned with brand standards.
  • Increased website traffic through search engine optimization strategies and targeted content creation.
  • Collaborated with cross-functional teams to deliver high-quality web products on time and within budget.
  • Integrated third-party APIs to enhance website functionality and provide additional services to users.
  • Reduced load times and improved site speed by optimizing images, scripts, and other assets.
  • Improved website security, implementing advanced encryption methods to protect sensitive user data.

ICT Support Specialist & Web Administrator

CDEMA
11.2006 - 12.2020
  • Provided technical support for hardware and software issues, ensuring minimal downtime for end-users.
  • Diagnosed and resolved network connectivity problems, enhancing overall system performance.
  • Collaborated with cross-functional teams to implement IT solutions tailored to business needs.
  • Developed user training materials and conducted workshops, improving staff proficiency in technology use.
  • Monitored system performance, identifying areas for improvement to optimize operational efficiency.
  • Evaluated emerging technologies, making strategic recommendations that aligned with organizational goals.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.
  • Configured and tested new software and hardware.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Researched and identified solutions to technical problems.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Developed and implemented preventive maintenance procedures.
  • Maintained servers and systems to keep networks fully operational during peak periods.

Education

Associate of Science - Web Development, Management & Maintenance

Humber College
Etobicoke, ON
09.2006

CAPE (Caribbean Advanced Proficiency Examination) - Information Technology

Quality Control & Computer Services
Bridgetown
08-2003

Skills

  • ICT Support & Systems Administration
  • - Technical Troubleshooting (Windows, Mac OS)
  • - Network & LAN Performance Monitoring
  • - Software Deployment & Configuration
  • - IT Security & Data Protection
  • - User Training & Documentation
  • - Remote Desktop Support
  • Web & Application Development
  • - HTML, CSS, JavaScript, PHP, JQuery
  • - CMS: Joomla, WordPress, HubSpot
  • - Database Integration (MySQL)
  • - Website Maintenance & SEO Optimization
  • - Responsive Design & UI/UX Principles
  • Soft Skills
  • - Communication & Collaboration
  • - Attention to Detail
  • - Time Management
  • - Client Relationship Management

Previous Work

  • Https://www.cdema.org
  • Https://www.cdema.org/rrm/
  • Https://www.cdema.org/rtc/
  • Https://www.cdema.org/cris/
  • Https://www.cdema.org/ews/
  • Https://www.cdema.org/virtuallibrary
  • Https://western-wholesale.com/
  • Https://www.beautybyvandana.com/

Tools & Technologies

  • - Jira, Zendesk
  • - API Debugging (Postman, HTTP headers/status codes)
  • - JSON, Webhooks, Log Analysis
  • - Payment Systems Integration & Troubleshooting

Timeline

Web Developer

The World Bank
02.2020 - 03.2021

ICT Support Specialist & Web Administrator

CDEMA
11.2006 - 12.2020

Associate of Science - Web Development, Management & Maintenance

Humber College

CAPE (Caribbean Advanced Proficiency Examination) - Information Technology

Quality Control & Computer Services

Similar Profiles

CREATE PROFILE
PRINCE THOMAS