Julia Bailey-Smith
"Harlia", Lot 26 Parish Land
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
24
24
years of professional experience
Work History
Stenographer Clerk
UNIVERSITY OF WEST INDIES
07.2010 - Current
- Research content, images and uploaded information to the university’s Kentico System to assist with the launching and maintenance of the office’s website. Website was shared with 200+ persons both internal and external to the campus.
- Coordinate the execution of projects within the OBD. Managed multiple projects simultaneously, successfully meeting strict deadlines without compromising quality or accuracy.
- Played an integral role in event planning efforts by coordinating logistics and communicating effectively with vendors participants.
- Provided real-time translation services during live events such as conferences or seminars, effectively communicating key information for attendees quickly and accurately.
- Improved office efficiency by streamlining document filing systems and managing electronic records.
- Coordinate the processing of all financial transactions related to the projects and events in the office.
- Assisted in budget management for the department, ensuring timely payments and accurate recordkeeping. Reduced errors in financial documents by thoroughly reviewing invoices before submission to accounting department. Assisted with budgeting and financial management to keep office operating within budget.
- Assist in ensuring a positive image to the office
- Provided exceptional customer service to both external clients and internal staff, addressing inquiries promptly and professionally.
- Streamlined office supply inventory tracking systems resulting in reduced costs and improved availability of necessary resources for staff members.
- Kept reception area clean and neat to give visitors positive first impression.
- Preparing travel arrangements for students/executives
- Coordinating executive calendar of events for all meetings.
- Delivered excellent customer service by addressing client concerns promptly and offering solutions that met their needs.
Customer Service Representative
BANK OF NOVA SCOTIA
11.1999 - 06.2010
- Streamlined key customers and supported the process of increasing the sales capacity and effectiveness through referrals
- Responded to queries and complaints from customers in a confidential and discreet manner
- Adhered to the Bank’s cash, custody and security procedures along with the Anti-Money Laundering Know Your Customer (AML/KYC) and Central Bank policies and regulations at all times
- Worked in various departments/roles and branches as a Teller’s Supervisor, Customer Service Clerk, Business Support and Senior Balancing Teller
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Conducted training sessions for over eight Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
M.Sc. International Business -
The University of the West Indies – Cave Hill Campus
University of Virginia
01.2020
The University of The West Indies – Open Campus
01.2019
B.Sc. Management with a Concentration in Marketing -
The University of the West Indies – Cave Hill Campus
01.2018
Barbados Institute of Management & Productivity (BIMAP)
01.2007
Skills
- Customer Service
- Microsoft Office 365 Suite
- Google Documents
- Deadline-Oriented
- Computer Literacy
- Organizational Skills
- Confidentiality Maintenance
- Interpersonal Communication
- Office Administration
- Organization and Prioritization
- Teamwork and Collaboration
- Confidentiality Handling
- Administrative Support
- Meeting Coordination
Accomplishments
Letter of Appreciation from the Principal and Campus Registrar, for volunteering time and service to the university during the 50th and 60th anniversary celebrations.
Manager and Co-Workers Certificates and Trophies for being a great team-player, going the extra mile and providing excellent customer service.
additional information
Exceeds Expectation Performance Assessment Report from Scotiabank in four quadrants – Financial, Customer, People and Operational.
UWI Performance Appraisals – Average above 4, Exceeds Some Requirements for the last two years in both the Performance Objectives and Required Behaviours quadrants.,
phone
246-548-0076, 246-417-4541, 246-262-4011
Affiliations
- Kiwanis Club of Barbados Benevolence
- Skatelife Barbados Skating Club
- The UWI Ushers Association
- Trinity Outreach Ministries Stewards Group
Timeline
Stenographer Clerk
UNIVERSITY OF WEST INDIES
07.2010 - Current
Customer Service Representative
BANK OF NOVA SCOTIA
11.1999 - 06.2010
M.Sc. International Business -
The University of the West Indies – Cave Hill Campus
University of Virginia
The University of The West Indies – Open Campus
B.Sc. Management with a Concentration in Marketing -
The University of the West Indies – Cave Hill Campus
Barbados Institute of Management & Productivity (BIMAP)
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