CHARLENE AUSTIN
Well Road, Pie Corner,St. Lucy
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
17
17
years of professional experience
Work History
Shop Assistant
Massy Stores Barbados LTD
08.2014 - Current
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Helped customers make informed decisions, providing detailed product information and advice.
- Assisted customers in locating items, ensuring a positive shopping experience.
Customer Service Representative
NCO Financial Services
10.2007 - 02.2011
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
No Degree -
Ignatius Byer Primary School
Lowlands, St. Lucy07-2001
No Degree -
Coleridge & Parry Secondary School
Ashton Hall, St. Peter07-2006
Skills
- Product Knowledge
- Honest and Dependable
- Reliable and Responsible
- Adaptable and Flexible
- Customer Service
- Creative Thinking
- Positive Customer Engagement
- Inventory and Stocking
- Excellent Written and Verbal Communication
- Decision-Making
- Building Customer Loyalty
- Strong Communication and Interpersonal Skills
QUALIFICATIONS CXC General Proficiency
English Language Grade 2
Office Administration Grade 3
Information Technology Grade 3
French Grade 3
Clothing & Textiles Grade 2
hobbies
Interacting with people
Music
Traveling
Cooking & Baking
Designing & crafts
Crocheting/Canvas needlepoint
Tech fantic/ enthusiast
References
Kemar Rollock
Cave Hill,
St. Lucy
Tel# 246 419-9830
246 832-3597
Diana Franklyn
89 Mangrove Park
St. Philip
Tel# 246 416 3954
Timeline
Shop Assistant
Massy Stores Barbados LTD
08.2014 - Current
Customer Service Representative
NCO Financial Services
10.2007 - 02.2011
No Degree -
Ignatius Byer Primary School
No Degree -
Coleridge & Parry Secondary School
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