Asabi Downey
Collington Drive, The Crane,St.Philip
Summary
I am passionate about Law and Service Excellence and would love the opportunity to gain experience in a legal environment while contributing to the growth of the organization.
Overview
15
15
years of professional experience
Work History
Senior Customer Service Representative
Constellation Brands Int'l IBC (Offshore Co./NY Head Office)
St. Michael, Barbados
02.2016 - 07.2024
Management of all aspects of Customer Service in Barbados. Responsible for a portfolio of customers worldwide (USA, Canada, Italy, New Zealand, China, Hong Kong), to provide an overall efficient ‘start to finish’ customer/sales service.
Training and Development Officer
National Initiative for Service Excellence
St. Michael, Barbados
12.2013 - 12.2015
: Developing case studies, role playing & group activities as components of Customer Service Excellence workshops
: Assisting with delivery of workshops in the business sector
:Marketing and Management of Mystery Shopping Programme
Senior Customer Service Representative
Gildan Activewear SRL (Offshore Co./Montreal Head Office)
Christ Church, Barbados
01.2010 - 11.2013
- This job entailed providing a thorough service excellence experience (shipping, sales, customer service) for an array of customers in USA, Canada, Mexico.
- It was fast-paced and demanded efficiency and critical thinking, due to the competitiveness of the market being serviced.
Education
Bachelor of Laws (LLB) (Currently Pursuing) -
University of The West Indies, Cave Hill Campus
St. Michael10-2026
Associate Degree in Paralegal Studies (With DISTINCTION) -
Barbados Community College
St. Michael10-2022
Skills
Strong background in all aspects of Customer Service Excellence
Expertise in handling local and international clients and maintaining efficient client relationships
Excellent verbal, written and public speaking skills
Great multi-tasking ability; highly organized; detail and deadline oriented
Great analytical and problem-solving skills
Self-motivated, hard-working team player, with an outgoing and eager personality to learn new things
Computer literacy in Google Workspace, Microsoft Word, Outlook, Excel, Power Point, QuickBooks, SAP Fiori Systems Software, JD Edwards Systems Module Software, Client Smart Online System Software
Timeline
Senior Customer Service Representative
Constellation Brands Int'l IBC (Offshore Co./NY Head Office)
02.2016 - 07.2024
Training and Development Officer
National Initiative for Service Excellence
12.2013 - 12.2015
Senior Customer Service Representative
Gildan Activewear SRL (Offshore Co./Montreal Head Office)
01.2010 - 11.2013
Bachelor of Laws (LLB) (Currently Pursuing) -
University of The West Indies, Cave Hill Campus
Associate Degree in Paralegal Studies (With DISTINCTION) -
Barbados Community College
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