Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Adrian Yearwood

67 Mahoe Circle, Union, St.Philip

Summary

I was a career banker with 26 years’ experience, 10 years with Barclays Bank and 16 years with CIBC FirstCaribbean International Bank. My experience includes Retail Banking, Marketing (Branding), Cheque Processing, Records Management, Process Review and Documentation, Project Management, general Banking Operations and Vendor Management. During the period of the merger of Barclays and CIBC Caribbean Ltd I was fortunate to be chosen to be a member of the Integration Team. The Integration Team had overall responsibility for all aspects of the merger which included banking operations, legal and regulatory requirements and human resource management decisions. During my career I have been an individual contributor as well as a manager of local and distributed teams. I am a problem solver and enjoy using data to inform strategic decision making and planning. I look forward to challenges which often require unconventional solutions and an environment which supports such thinking. I look forward to bringing my experience and skills to your team. Experienced with leveraging data analysis to inform business decisions and optimize processes. Utilizes critical thinking to identify inefficiencies and recommend practical solutions. Track record of collaborating with cross-functional teams to achieve project goals and enhance operational performance. Knowledgeable [Desired Position] with solid background in analyzing business processes and implementing effective solutions. Specialized in identifying areas for improvement and delivering actionable insights that align with organizational goals. Demonstrated expertise in data analysis and stakeholder collaboration. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

20
20
years of professional experience

Work History

Sales Manager

COT Holdings Limited
Newton Industrial Estate, Newton Christ Church
07.2018 - Current
  • Managed daily operations of sales department, including supervision of staff members.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Analyzed customer data to identify trends, preferences, and opportunities for growth.

Manager Vendor Services

CIBC FirstCaribbean
07.2014 - 07.2016
  • Managed vendor relationships to ensure compliance with company policies.
  • Developed and maintained vendor performance scorecards for assessments.
  • Implemented process improvements in vendor onboarding procedures for efficiency.
  • Resolved issues between vendors and internal teams through effective communication.
  • Performed annual reviews of vendor activities, policies and procedures.
  • Resolved conflicts arising from service level agreement issues or other disputes with suppliers.

Finance Business Support Manager

CIBC FirstCaribbean
06.2009 - 06.2014
  • Collaborated with cross-functional teams to enhance financial processes and reporting.
  • Provided analytical support for strategic decision-making within the organization.
  • Supported external audit teams during year-end review processes by providing relevant documentation as needed.
  • Managed vendor relationships including contract negotiations, invoice processing, payment terms.
  • Tracked project costs against budget ensuring that projects remain within allocated resources.
  • Identified opportunities for process improvement within the department to increase efficiency.
  • Resolved complex and escalated support issues.

Operations Manager (Ag) EC Islands North

CIBC FirstCaribbean
05.2007 - 09.2009
  • Managed daily operations to ensure efficiency and productivity.
  • Developed and implemented operational procedures for improved workflows.
  • Analyzed performance data to identify areas for improvement.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Responded to information requests from superiors, providing specific documentation.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.

Standardisation Consultant

CIBC FirstCaribbean
04.2005 - 05.2007
  • Collaborated with stakeholders to implement change initiatives across various departments.
  • Provided expert guidance on best practices for operational efficiency and effectiveness.
  • Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
  • Reviewed existing policies and procedures to suggest necessary improvements.
  • Collaborated with stakeholders to define project scope, objectives and deliverables.
  • Managed multiple projects simultaneously ensuring timely completion within budget constraints.
  • Maintained positive working relationship with fellow staff and management.

Education

Associate of Science - Human Resources Management

University of The West Indies
02-2001

Some College (No Degree) - Organisational Psychology

Erdiston Training College

Skills

  • Data analysis
  • Requirements gathering
  • Problem solving
  • Process improvement
  • Project management
  • Stakeholder management
  • Communication skills

References

References available upon request.

Timeline

Sales Manager

COT Holdings Limited
07.2018 - Current

Manager Vendor Services

CIBC FirstCaribbean
07.2014 - 07.2016

Finance Business Support Manager

CIBC FirstCaribbean
06.2009 - 06.2014

Operations Manager (Ag) EC Islands North

CIBC FirstCaribbean
05.2007 - 09.2009

Standardisation Consultant

CIBC FirstCaribbean
04.2005 - 05.2007

Associate of Science - Human Resources Management

University of The West Indies

Some College (No Degree) - Organisational Psychology

Erdiston Training College
Adrian Yearwood