I love to sing, watch tennis and volleyball I love to learn new things I am a creative person and I enjoy making jewlery
Winell White
Stage 1 #61 Ellerton Garden,,St. George
Summary
Hardworking and passionate professional proficient in handling complex customer issues and promoting positive experiences. Well-qualified in enhancing customer relations with talents for team building and motivating. I am skilled in both Customer Service and Accounts Receivable, showcasing strong time management and sensitive information handling. Committed to continuous personal improvement and team development, which will positively impact company success.
Overview
30
30
years of professional experience
Work History
Customer Service Team Lead
Sankofa PSD Corporation
11.2023 - 07.2024
- Supported team members in navigating difficult interactions with customers, offering guidance on appropriate techniques when needed.
- Work closely with the other six (6) business lines to ensure a holistic approach to customer service.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Supervise and guide customer service representatives, ensuring that inquiries are addressed promptly and to the company's standard.
- Prepare work sheets for the hired contractors.
- Collect feedback from clients after the general, air conditioning and cleaning jobs have been completed
- Prepare monthly work roster and allocate different jobs to the team members.
- Work along with the Manager to monitor and evaluate the performance of individual team members providing constructive feedback and personalized coaching.
- Prepared the Standard Operation Procedures for the department.
- Led the weekly team meetings with the Manager to review the previous week, highlighting any problems or issues.
Accounts Receivable Clerk
Massy Properties (Barbados) Ltd
10.1994 - 10.2023
- Prepared and email invoices and monthly statements to customers, processed daily payments. (Eight Properties including The Dome Mall, Thomas Daniel Building & James Fort Building).
- Calculated and prepared invoices for utilities.
- Reconciled receipts in the banking module.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Train and supervise other Accounts Receivable clerks.
- Met every month with the Accounts team and the Managing Director to review receivables. Prepare overdue letters and follow up on payment schedules.
- Reconcile five (5) monthly GL Accounts including AR
- Working knowledge of Accounts Payable
- A member of the company's Activities Committee and OSH Committee.
Boutique Owner
Caitlin's Beauty Closet
05.2005 - 03.2010
- Managed financial operations of the boutique, ensuring accurate bookkeeping and timely payment processing to maintain profitability.
- Managed day-to-day business operations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Developed team-building activities and fostered open communication among staff members for increased collaboration and morale.
- Built a loyal customer base through engaging social media content, email newsletters, and exclusive promotions.
Education
University of The West Indies - Continuing Studies
BarbadosAssociate of Science - Christian Studies
Lower Caribbean Bible College
Barbados Springer Memorial Secondary School
Barbados IAP Career College
OnlineCoursera
OnlineSkills
- Adaptability
- Team Player
- Problem-solving
- Ability to handle sensitive information effectively
- Patience
- Strong client and customer relations skills
- Time Management
- Money handling abilities
Quote
Do your best every day no matter the circumstances because your work reflects who you are and your work ethics.
God's Child Winell
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
Company CultureWork from home optionFlexible work hoursWork-life balanceHealthcare benefitsInterests
Software
Sage Accpac
Microsoft 365
Timeline
Customer Service Team Lead
Sankofa PSD Corporation
11.2023 - 07.2024
Boutique Owner
Caitlin's Beauty Closet
05.2005 - 03.2010
Accounts Receivable Clerk
Massy Properties (Barbados) Ltd
10.1994 - 10.2023
University of The West Indies - Continuing Studies
Associate of Science - Christian Studies
Lower Caribbean Bible College
Springer Memorial Secondary School
IAP Career College
Coursera
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