Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Wendy Ayers

Columbus,OH

Summary

Business professional with over 12 years of experience in Insurance, Asset Management, Home Lending, Controls, and Compliance. Expertise in coordinating and executing control agendas, managing internal and external audit engagements, and serving as Business Resiliency Coordinator for Asset Management Client Service teams. Proven track record in people management and operational excellence.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Compliance and Operations Risk Test Lead

JPMorgan Chase
Columbus, Ohio
08.2022 - Current

Conducted control evaluations and substantive testing to assess design and effectiveness of controls.

  • Ensured compliance with internal policies and external regulations, identifying necessary remediation actions.
  • Developed and executed testing procedures, documenting results and making actionable recommendations.
  • Distributed detailed compliance testing review reports to stakeholders for informed decision-making.
  • Fostered collaboration with Compliance and Operational Risk Officers on various engagements.
  • Created detailed test scripts to guide evaluation processes and facilitate issue discussions.
  • Participated in business meetings to enhance alignment and clarity across teams.
  • Drafted final reports summarizing findings and recommendations for management review.

AM Regulatory & Business Controls Associate

JPMorgan Chase
Columbus, OH
05.2019 - 08.2022
  • Controls - Coordinate and execute control agenda across Client Services & Business Platform. Partners with business management to drive continuous improvements in the control environment, concentrating on platform consistency and globalization efforts
  • Audit Engagements - Coordinate and manage all internal and external audit engagements for the AW Institutional Client Service team which includes acting as the SME during audit walkthrough, compiling & presenting evidence, drafting audit responses, and working with the business to create action plans
  • AM Resiliency Coordinator - Manage and execute resiliency task for multiple Asset Management lines of business
  • Reporting - Prepare monthly reporting package for AM Fiduciary & Conflicts of Interest Committee which includes identifying monthly population, collaborating with Client Account Managers to resolve client related issues, and creating the deck slides to be presented to the committee

Client Regulatory Business and Controls Associate

JPMorgan Chase
Columbus, OH
11.2017 - 05.2019

SELECTED ACCOMPLISHMENTS:

  • Completed Risk Control Self-Assessments (RCSA) to ensure the Sub Advisory program is in alignment with regulations. Conducted control testing, facilitated control walk throughs and updated process narratives. Partnered with key stakeholders such as legal, compliance, and senior leadership to communicate results and recommendations for control improvements.
  • Completed process improvement initiatives which included enhancing the administrative review and team lead processes by implementing a tracking system, creating procedures and process flow charts. Partnered with IT to add automation controls, which led to closure of regulatory action plans because of the increased and sustainable adherence to the (Reg 9.6B and Reg 9.6X).
  • Managed audit engagements which involved gathering and compiling audit evidence, drafting written audit responses, providing recommendations to the business to ensure future audit readiness, and facilitating meetings with auditors to speak to the line of business processes.

AVP of Compliance Management and Reporting

JPMorgan Chase
Columbus, Ohio
09.2011 - 06.2013

SELECTED ACCOMPLISHMENTS:

  • Provided Compliance oversight for the implementation of the Incidence of non-compliance database which resulted in adherence to banking regulations for eight lines of businesses.
  • Managed strategic engagements with auditors and regulators to effectively respond to key audit issues and to implement immediate corrective actions. Successfully performed the quality control reviews of new loans, asset quality analysis, and default loan reviews.
  • Partnered with key departments to revamp the control processes and procedures within new or restructured areas.
  • Monitored and managed the effectiveness of implemented controls, as well as recommended procedural changes to close exceptions.
  • Oversaw annual readiness assessments for internal lines of business to ensure compliance with audit requirements.

Education

Bachelor of Science - Management

University of Phoenix
2014

Skills

  • Risk assessment and management
  • Regulatory compliance and audits
  • Change management
  • Process improvement
  • Policy and program development
  • Control analysis and gap assessment
  • Project management
  • Operational management

Certification

Lean Six Sigma White Belt CertificationNationwide Insurance - 2015

Affiliations

One of 47 out of 150 candidates selected to participate in the 2021 JPMorgan Chase Rising Stars program, designed to provide exposure, mentorship, and career development to strengthen leadership skills, and promote diversity and inclusion in the workplace.

Timeline

Compliance and Operations Risk Test Lead

JPMorgan Chase
08.2022 - Current

AM Regulatory & Business Controls Associate

JPMorgan Chase
05.2019 - 08.2022

Client Regulatory Business and Controls Associate

JPMorgan Chase
11.2017 - 05.2019

AVP of Compliance Management and Reporting

JPMorgan Chase
09.2011 - 06.2013

Bachelor of Science - Management

University of Phoenix
Wendy Ayers