Summary
Overview
Work History
Education
Skills
Accomplishments
Work Preference
Quote
Work Availability
Languages
Timeline
BusinessAnalyst
VICKIE J. VICTOR

VICKIE J. VICTOR

Customer Experience Specialist
Barbados

Summary

Accomplished Client Relationship Manager with over five years of experience delivering high-level support to senior executives and managing complex client portfolios in fast-paced corporate environments. Proven ability to build and nurture strong relationships with internal and external stakeholders, ensuring client satisfaction and long-term partnerships. Skilled in coordinating schedules, managing client communications, and driving project success while maintaining strict confidentiality. Developed exceptional leadership and customer relations skills in high-paced service environments, with a demonstrated ability to manage teams, resolve complex issues, and deliver tailored solutions efficiently. Known for improving operational efficiency, resolving challenges proactively, and achieving high-quality results. Proficient in Microsoft Office Suite and Google Suite, with a solution-oriented mindset and a commitment to driving client satisfaction and business success.

Overview

18
18
years of professional experience
2
2
Language
10
10
years of post-secondary education

Work History

Customer Service Manager

Món Bélle Beauty Studio
05.2016 - Current
  • Company Overvie Tout Món Bélle was started after I was laid off from JFI Purchasing Limited
  • The aim is to provide a sustainable service for men and women, which would be reasonable financially and offer a space that allows them to destress while being pampered
  • Streamlined appointment scheduling which eliminated double bookings, enhancing customer satisfaction by 15%
  • Developed effective communication materials for welcoming and scheduling appointments which effectively reduced no shows by 5%
  • Drove customer acquisition through targeted marketing campaigns, expanding client base
  • Innovated client engagement strategies to strengthen relationships
  • Maintained financial records to prevent discrepancies
  • Utilized budgeting techniques to optimize business efficiency
  • Developed and executed strategies that significantly improved customer satisfaction levels by 10%.

Assistant Administrator

Chance Lessons
05.2024 - 09.2024
  • Company Overvie Second Chance Lessons is geared towards those persons who may not have done well academically, they provide a variety of skills courses along with some CXC courses
  • Successfully oversaw the tracking and management of incoming calls from potential students
  • Facilitated communication by setting up class-specific WhatsApp groups which lead to a retention of 20% per class session
  • Designed promotional materials to gauge customer engagement and acquire new business opportunities
  • Researched creative ways to give back to students and potential students
  • Interacted with students fostering healthy relationships, attaining a 10% increase in student retention
  • Crafted a sought-after curriculum leading to record-breaking subscriptions
  • Managed and monitored expenses diligently to minimize discrepancies
  • Developed effective approaches for present and past students to clear financial debts
  • Increased revenue by implementing payment plans and adjusting costings to reflect current trends.

Executive Assistant

JFI Global Purchasing Limited
12.2014 - 01.2016
  • Company Overvie Founded in 2006, Joe Fresh is one of Canada's leading sources of modern style and accessible design, offering comprehensive lifestyle collections for women, men, and children
  • Organized and managed a complex calendar of appointments, meetings, and travel arrangements for the executive team
  • Maintained confidential records and files related to executive operations
  • Coordinated with internal departments regularly to ensure the efficient functioning of day-to-day operations
  • Contract management in that both parties (Partners and JFS/JFI) are made aware of the entitlements so as not to breach them
  • Constructed board books tailored for different directors' meetings held annually
  • Recorded and redistributed meeting minutes to Partners and Managers
  • Skillfully oversaw payroll management and purchase order processing
  • Completed data entry tasks using MS Excel and other software programs to ensure accuracy and efficiency
  • Served as the intermediary to optimize communication among the top-level management and all parties involved
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.

Account Manager

McKinney Rogers (B'dos) Ltd
01.2010 - 08.2014
  • Company Overvie They specialize in Business Execution and Strategy Delivery
  • We help and support CEOs, executives, and their teams (CIBC, CTO, Mount Gay Distilleries….., etc.) to execute and deliver their strategy and cascade alignment throughout the whole organization
  • Collaborated with Caribbean team to pinpoint cross-selling chances, and crafted and executed business growth strategies
  • Proactively driving client relationships by customizing solutions to meet specific needs, including project scope, size, costs, complexity, and risk management
  • Supervised the execution and delivery of clients' projects from start to end
  • Participated in brainstorming sessions to develop new ideas for business development initiatives
  • Identified clients' needs by diagnosing, pricing, and drafting contracts and effectively assigned consultants to projects
  • Led logistical execution of consulting projects including travel arrangements, flights, venue selection, IT support, and administrative tasks
  • Developed and maintained relationships with key accounts to ensure customer satisfaction
  • Managing the budget for the Caribbean business to influence the organization's financial profitability
  • Successfully contributed to the acquisition of more than half a million ($594K) in revenue through Q1 & Q2
  • Successfully conducted workshops for the Executive teams of CIBC, CTO, Mount Gay, Terra Caribbean, and Young Presidents Organization (YPO)

Operations Manager

marcus evans Inc
01.2007 - 01.2009
  • Company Overvie A global, multi-faceted information company with specialties in providing up-to-the-minute information for businesses and professionals worldwide via their summit and conferences division
  • Managed multiple events concurrently from contract negotiation to final event execution
  • Successfully obtained contracts for events with required conditions
  • Ensured effective management of all conferences under my responsibility
  • Prepared target budgets for each event to show potential revenue
  • Managed a successful budget to achieve profit
  • Alerted delegates, speakers, and sponsors of all logistic information and fielding of all queries
  • Established strong partnerships with hotel staff to deliver seamless conference experiences
  • Managed all onsite activities and resolved discrepancies related to attendees
  • Managed workshops to remain within budgets consistently, leading to cost savings of more than $10,000
  • Delivered successful workshops to executive teams of prominent US-based Fortune 500 companies.

Education

Certified Customer Success Specialist -

CustomerSuccessU.org
July 2024

Diploma -

CIR Broadcasting School
Barbados

Diploma -

Caribbean Training Institute
Barbados
05.2005 - 01.2006

Associate Degree - Hospitality Management

Barbados Community College
Barbados
09.2001 - 01.2004

High School Diploma -

Florence Springer Memorial Secondary School
Barbados
09.1987 - 06.1994

Skills

  • Client Relationship Management
  • Customer Relations
  • Zendesk
  • Salesforcecom
  • SABRE
  • SharePoint CRM
  • Policy Implementation
  • Customer Service
  • Process Improvement
  • Contract Management
  • Data Analysis
  • Customer Retention
  • Problem-Solving
  • Employee Motivation and Guidance
  • Cross-functional communications
  • Client & Stakeholder Relationship Management
  • Microsoft Office Suite expert
  • Project Management
  • Travel Coordination
  • Schedule Management
  • Executive Support
  • Office Management
  • Project Oversight
  • Event & Meeting Planning (Virtual & In-person)
  • Account Management
  • Project Coordination

Accomplishments

  • Barbados Entrepreneurship Foundation - geared towards entrepreneurs, helping to educate and mentor
  • Dance4Life - a program which is geared toward secondary school children, teaching them the dangers of unsafe sex practices
  • Caribbean HIV & AIDS Alliance (CHAA) - a program that is geared towards all persons (adult/consenting age) to help educate and eradicate the effects and stereotypes of HIV/AIDS in the Caribbean (Barbados segment)
  • Future Centre Trust - clean up Barbados, spent one day cleaning up a local beach of garbage/waste
  • Supreme Consulting for Personal Development - mentoring of young persons (big brother / big sister programme).

Work Preference

Work Type

Full TimePart TimeContract WorkGig Work

Work Location

Remote

Important To Me

Work-life balanceCompany CultureFlexible work hoursWork from home optionHealthcare benefitsPersonal development programs4-day work weekStock Options / Equity / Profit SharingCareer advancementPaid time off401k match

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

Spanish
Beginner (A1)
English
Bilingual or Proficient (C2)

Timeline

Assistant Administrator

Chance Lessons
05.2024 - 09.2024

Customer Service Manager

Món Bélle Beauty Studio
05.2016 - Current

Executive Assistant

JFI Global Purchasing Limited
12.2014 - 01.2016

Account Manager

McKinney Rogers (B'dos) Ltd
01.2010 - 08.2014

Operations Manager

marcus evans Inc
01.2007 - 01.2009

Diploma -

Caribbean Training Institute
05.2005 - 01.2006

Associate Degree - Hospitality Management

Barbados Community College
09.2001 - 01.2004

High School Diploma -

Florence Springer Memorial Secondary School
09.1987 - 06.1994

Certified Customer Success Specialist -

CustomerSuccessU.org

Diploma -

CIR Broadcasting School

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VICKIE J. VICTORCustomer Experience Specialist