VERONA MICHAEL
WANSTEAD GARDENS CAVE HILL
Summary
To seek and maintain the position of Senior Accounts Executive which offers professional challenges utilizing my interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
32
32
years of professional experience
Work History
Self employed freelance insurance consultant
St. Kitts and Nevis
01.2010 - 01.2020
- Duties included Reviewing motor, house, marine and liability insurance applications for individual and commercial clients
- Assessing clients backgrounds
- Determining Underwriting alternatives, and negotiating policy terms and conditions with Insurance Companies
- Analysing information stated on the insurance applications
- Determining and evaluating the risk involved in insuring the client so that the Insurance Company has a full understanding of the risk involved in insuring the prospective client
- Provide valuable advice on risk management as well as negotiating different terms or alternative cover
- Maintaining an appropriate balance between risk and cautious decisions
- Risk assessment and evaluation
General Manager
CLICO International General and CLICO International Life Insurance Companies
St. Kitts
01.2007 - 01.2010
- Responsibilities included but not limited to: Policy Administration throughout the various stages of the policy cycle included risk assessment and evaluation Claims Administration including leasing with clients and providing guidance to the claims handlers to effect timely claims settlement
Training Officer
National Caribbean Insurance Company Ltd.
St. Kitts
01.2003 - 01.2007
- Duties: Preparing and organising training programs for staff members in Underwriting, Claims and Marketing
- Preparing staff members for overseas general insurance examinations.
General Manager
Barnard’s Insurance Company Ltd
St. Lucia
01.1994 - 01.2003
- Duties: Ensuring the overall smooth running of the Agency Policy Administration Collection of premiums Payment of commission and brokerage fees Underwriting of complex commercial and personal lines policies including the identification of exposures and providing recommendations where possible
- Claims Administration
Assistant Underwriter Natural Hazards
Zurich Insurance Company Limited
Toronto, Canada
01.1990 - 01.1993
- Duties Provided assistance to the Senior Underwriting Manager in the preparation of Underwriting Natural Hazards including hailstorms, winter storms and tornadoes
- Assisted the Senior Underwriter in advising businesses how to mitigate, prepare for, respond to, and recover from natural disasters
- Provided valuable on going client services during the lifetime of the policy, including prompt responses to client queries, creation of Emergency Response Plans and Checklists Carrying out frequent comprehensive risks assessment analyses including level of exposure, location and adequacy of preventative controls where possible.
Accounts Assistant
Barbados Commercial Insurance Company Ltd
Barbados
01.1988 - 01.1990
- Duties Preparation of Monthly Reinsurance Schedules , including Facultative and Treaty Schedules on premiums and claims
- Assistant to the Financial Controller in the overall smooth running of the Accounting Department up to the preparation of monthly Financial Statement s.
Education
Fellow, Chartered Insurance Professional (equivalent to the Master’s Degree in Insurance with specialized emphasis on Claims) - General Insurance
Insurance Institute of Canada
Toronto, Ontario Canada01.1993
Chartered Insurance Professional -
University of Toronto
01.1992
Skills
- Networking and relationship building
- Policy analysis
- Underwriting principles
- Customer follow-up
- Claims Handling
- Insurance law
- Quotes and sales
- Critical Thinking
- Client needs analysis
- Customer Engagement
- Relationship Building
- Property and Casualty Insurance
- Customer Complaint Resolution
- Customer Account Review
- Policy Renewals
- Policy Changes
- Auto insurance
- Insurance Coverage Verification
- Administrative Functions
- Policyholder Communication
- Policy Feature Explanations
- Premium Calculations
- Risk Mitigation
- Property insurance
- Underwriter Collaboration
- Asset Protection
- Loss Coverage Determination
- Underwriter Selection
- Requirements Reviews
- Insurance Practices
Attributes
- Strong administration and organisational skills
- Excellent communication including verbal, listening, written and presentation skills.
- Competence in the use and application of Microsoft Office software.
- Sound decision making ability even in refusing or rejecting an insurance application
References
Available upon request
Extracurricular Activities
Volunteer, Barbados Cancer Society
Timeline
Self employed freelance insurance consultant
01.2010 - 01.2020
General Manager
CLICO International General and CLICO International Life Insurance Companies
01.2007 - 01.2010
Training Officer
National Caribbean Insurance Company Ltd.
01.2003 - 01.2007
General Manager
Barnard’s Insurance Company Ltd
01.1994 - 01.2003
Assistant Underwriter Natural Hazards
Zurich Insurance Company Limited
01.1990 - 01.1993
Accounts Assistant
Barbados Commercial Insurance Company Ltd
01.1988 - 01.1990
Fellow, Chartered Insurance Professional (equivalent to the Master’s Degree in Insurance with specialized emphasis on Claims) - General Insurance
Insurance Institute of Canada
Chartered Insurance Professional -
University of Toronto