Tyrese Maynard
Holetown
Summary
Adept at elevating IT operations, I significantly enhanced system functionality and security at CIBC Caribbean through expert management of technical support, including software installations and Active Directory oversight. My proactive approach and proficiency in Intune and Azure, coupled with strong problem-solving skills, ensured optimal network performance and user satisfaction.
Overview
5
5
years of professional experience
Work History
Technical Support
CIBC Caribbean
07.2023 - Current
- Provided comprehensive technical support for banking staff on a domain-managed network, resolving both on-site and remote issues to ensure seamless system functionality.
- Managed software installations, configured specialized Windows environments, and maintained encryption compliance across all devices using Intune, Azure, and SCCM.
- Leveraged Active Directory to efficiently manage user permissions and access controls, enhancing data security and user experience.
- Proactively handled ticket-based requests, scheduling issue resolutions, and addressing high-priority incidents swiftly to minimize downtime.
Technical Support Assistant
Office of the Attorney General
11.2019 - 04.2020
- Provided essential system support, troubleshooting technical issues on an as-needed basis to ensure consistent operational uptime.
- Performed hardware repairs, including part replacements on damaged systems, to restore functionality and extend equipment lifespan.
- Conducted regular physical maintenance on desktop systems, ensuring optimal performance through thorough cleaning and upkeep.
Education
Bachelor of Science - Computer Science
UWI Cave Hill Campus
Barbados01-2025
Associate of Science - Computer Science
Barbados Community College
Barbados05-2020
Skills
- Technical Support (On-site and Remote): Resolving technical issues for users, both in person and remotely
- Software Installation and Configuration: Installing and configuring software, including specialized Windows builds
- Device Encryption and Compliance: Ensuring compliance through device encryption and security policies
- Active Directory Management: Managing user permissions, access controls, and groups
- Domain-Managed Network Administration: Supporting a network with domain-level configurations and policies
- Intune, Azure, and SCCM: Using enterprise tools for device management, security compliance, and software deployment
- System Repair and Maintenance: Replacing parts and performing physical maintenance on desktop systems
- Hardware Troubleshooting: Diagnosing and repairing hardware-related issues
- Languages: Proficient in HTML, CSS, Java, C, PHP, Flutter, SQL, and MySQL
- Minor Experience in PowerShell Scripting: Used for system automation and administrative tasks
- Ticketing System Proficiency: Managing, scheduling, and prioritizing support requests via a ticketing system
- Proactive and Reactive Issue Resolution: Handling both scheduled and high-priority, on-the-spot issues effectively
Timeline
Technical Support
CIBC Caribbean
07.2023 - Current
Technical Support Assistant
Office of the Attorney General
11.2019 - 04.2020
Bachelor of Science - Computer Science
UWI Cave Hill Campus
Associate of Science - Computer Science
Barbados Community College
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