Tricia Thompson
Free Hill, Black Rock
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals.
- Detail-oriented team player with strong organizational skills.
- To maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Proactive and hardworking individual focused on continuous operational improvement.
Overview
23
23
years of professional experience
Work History
Operations Officer - Customer Service
Republic Bank (Barbados) Limited
Broad Street Branch
08.2013 - 10.2021
- Supervising and managing the Service Officers and Service Co-ordinators
- Daily review of List of Inactive/Dormant Account reports to facilitate the pulling of signature cards for dormant account with balances over $100.00
- Daily review and update of the Stop Payment Register
- Joint custodian of working stock inventory (i.e. Credit cards, VTM cards, ATM cards, Internet Banking Cards and Pin Mailers, manager's cheques and foreign drafts)
- Daily review of all departmental registers
- Dealing with customer queries & complaints via telephone and face to face
- Monthly remittance of Medallion Stamp Duty
- Provide checking and sign off functions to all departments
- Handling of queries and requests from other departments/units in the Bank
- Periodically acting as teller supervisor
Senior Operations Officer (Ag.)
Republic Bank (Barbados) Limited
Broad Street Branch
11.2016 - 12.2016
- Preparation of the Monthly Suspense reports
- Review of Cash Blotters
- Review of ATM deposit account
- Daily Auditing of the Suspense Accounts
- Payment Decisions
- Assignment of Monthly Snap Checks
- Assignment of Control Self Assessments
- Assist with the management of the various departments in the Branch
- Providing assistance to the Manager when needed
- Liaising with other units and branches to address queries
- Handling customer queries and complaints in a timely fashion
Premium Officer
Republic Bank (Barbados) Limited
Warrens Branch
01.2004 - 08.2013
- Ensure that customers are promptly served and the turnaround time does not exceed 15 minutes when possible
- Processing 100% of outgoing foreign and local wire transfers.
- Purchase and selling of foreign and local drafts
- Purchase and selling of travelers cheques.
- Purchase and selling of foreign cash
- Making applications to the Central Bank on behalf of clients
- Processing of customer transfers sent via email, fax or verbal instructions
- Processing 95% of customer deposits and withdrawals
- Maintain and operate a cash till
- Initiating the opening and closure of accounts
- Issuing of ATM cards and ordering of cheque books
- Updating customer information in the Bank’s system
- Receipt and distribution of incoming mail
- Call customers and follow through as necessary to ensure timely collection of cheque books, credit cards, mail and other collectibles
- Ensuring customer’s files are neatly kept and updated with new information.
- Ensuring that all correspondence to customers is typed.
- Making sure that all customer information is filed in a secure location and in a concise manner.
Teller Supervisor (Ag.)
Republic Bank (Barbados) Limited
Warrens Branch
09.2011 - 09.2011
- Dual custody in managing cash vault
- Supervising and managing of five tellers
Support Supervisor(Ag.)
Republic Bank (Barbados) Limited
Warrens Branch
08.2010 - 09.2010
- Dual custody in managing cash vault
- Balancing and replenishing of Automated Teller Machine (ATM)
- Auditing of daily branch vouchers
- Verifying wire transfers
- Balancing of ATM suspense account
Teller
Republic Bank (Barbados) Limited
Broad Street Branch
08.1998 - 02.2004
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Education
Republic Bank Diploma In Management -
Cave Hill School of Business -U.W.I
Cave Hill, St Michael 03.2018
Caribbean Examinations Council /GCE A Level -
Combermere School
Waterford, St. Michael 07.1998
Skills
- Products and Services Knowledge
- Customer Service-Oriented
- Team Coaching and Training
- Know Your Customer
- Self-motivated nature
- Customer Relationship Management
- Follow-up skills
- Regulatory Compliance
- Opening and closing procedures
- Resourcefulness
- Operations understanding
- Audit Procedures
Timeline
Senior Operations Officer (Ag.)
Republic Bank (Barbados) Limited
11.2016 - 12.2016
Operations Officer - Customer Service
Republic Bank (Barbados) Limited
08.2013 - 10.2021
Teller Supervisor (Ag.)
Republic Bank (Barbados) Limited
09.2011 - 09.2011
Support Supervisor(Ag.)
Republic Bank (Barbados) Limited
08.2010 - 09.2010
Premium Officer
Republic Bank (Barbados) Limited
01.2004 - 08.2013
Teller
Republic Bank (Barbados) Limited
08.1998 - 02.2004
Republic Bank Diploma In Management -
Cave Hill School of Business -U.W.I
Caribbean Examinations Council /GCE A Level -
Combermere School