TRE.D WARD
Bridgetown
Summary
Working in the Hospitality industry has been a fun experience, it encourages me to push myself and pursue greater goals and has taught me that confidence, creativity, challenging oneself and having great ambitions are keys to success. Throughout my life I was always pushed forward to be in leadership positions such as captain of my basketball team and being an Assistant chief petty officer in Sea Scouts. Throughout my work I’ve dealt with many challenging problems for my guests, which has caused me to form many bonds. I’ve learned to handle and excel in the many high-pressure situations in the job, which has developed my character, pushing me to achieve many goals in life and work as well. It has shown me that being strong willed and determined always helps and will always lead you to greater heights.
Overview
2
2
years of professional experience
Work History
GUEST EXPERIENCE EXPERT & NIGHT AUDITOR
COURTYARD BY MARRIOTT BRIDGETOWN
03.2024 - Current
- Working as the Rooms controller. Leading the morning shift and ensuring all arrival rooms and guest preferences are met, assigned, and the morning task is completed..
- Co-ordinating weekly roster to ensure adequate coverage within the department.
- Balance daily financial transactions, including room charges, taxes, and payments.
- Generate and distribute end-of-day reports for management, including occupancy, revenue, and audit summaries.
- Ensure all revenue and postings are accurately recorded in the hotel management system
- Training new employees on property systems and functions for the front desk.
- Developed strategies for improving customer service levels based on feedback from surveys or other sources.
- Respond to all disgruntled guests and emergencies in a calm, professional manner, ensuring issues are addressed promptly and escalated when necessary to maintain guest satisfaction and safety.
- Maintaining awareness of undesired persons on property premises.
- Identify and correct unsafe work practices or conditions and report them to management and security personnel.
- To ensure all guest needs are handled with extreme care and professionalism
- Applying guest recovery when needed following the "L.E.A.R.N" module.
- Must work the "Night Audit" shift when needed.
- To oversee property operations during night audit shift.
- To enroll and take care of ALL Marriott Bonvoy Members ensuring all guest privileges are implemented according to company standard.
- To take charge and assist guest when needed.
- Anticipate guests needs, including asking questions to receive better understanding of guest needs
- Provide assistance to individuals with disabilities.
- Thank guest with appreciation and provide a fond farewell.
- Welcome and acknowledge each guest with a smile, eye contact and a friendly verbal greeting.
WATERSPORTS ATTENDANT
SEABREEZE BEACH HOUSE
01.2023 - 08.2024
- Co-ordinate with colleagues to ensure guest safety in the ocean
- To train and teach both guest and staff how to properly utilize beach equipment
- Assist guest with any request that aids their comfort and general holiday experience anticipating guest' needs according to AAA 5 diamond standards.
- Be engaging and friendly towards guest and staff members, always positively representing the Ocean Hotels brand in your words and actions.
- Engage guest in the various water-sports activities (sailing, kayaking, paddle boarding etc) while engaging with guest according to AAA 5 diamond standard giving the best holiday possible.
- Greets all guest in a helpful welcoming manner, using their name at every opportunity and taking a genuine and taking a genuine interest in their holiday experience.
- To comply with all company standards and safety policies within the department.
- Promptly attends to guests' inquiries, requests and complaints ensuring that all requests have been satisfied and complaints dealt with before the end of the shift.
FRONT DESK AGENT
SEABREEZE BEACH HOUSE
08.2023 - 03.2024
- To ensure the float is managed and balanced at the end of the shift.
- Exchange foreign currency for guests from the float in accordance with the standard operating procedure.
- Ensure all department sales are charged to the respective guests accounts promptly and filed in accordance with company policy and procedures
- To up-sell amenities and activities to enhance holiday experience, taking the initiative to personalize these experiences.
- To ensure all accounts for departing guest are settled by the stipulated checkout time.
- Manage the guests' accounts that have checked out with unresolved balances with direction from the manager.
- To ensure that a credit card authorization or cash deposit is taken for each guest on arrival.
- Accurately collect payment for accommodation for the day's arrivals where necessary.
- To efficiently reply and action all emails before completion of shift.
- To efficiently process all departing guests accounts engaging guest while following the checkout procedures according to the LQA benchmark and AAA 5 diamond standard.
- Protect the privacy and security of guests and coworkers.
- Cash handling
- Process all payments (Room charges, cash, debit or credit).
- Balance and drop receipts according to accounting specifications
- Verify and adjust billings for guest.
Education
CAPE, COMMUNICATION STUDIES - Communication Studies
COMBERMERE SECONDARY SCHOOL
Waterford, St Michael 07.2021
CAPE, BUILDING AND MECHANICAL ENGINEERING DRAWING - Geometric And Mechanical Engineering Drawing
COMBERMERE SECONDARY SCHOOL
Waterford, St Michael 07.2020
CAPE, SOCIOLOGY - Sociology
COMBERMERE SECONDARY SCHOOL
Waterford, St Michael 07.2020
CAPE, ANIMATION AND GAME DESIGN - Animation And Game Design
COMBERMERE SECONDARY SCHOOL
Waterford, St Michael 07.2020
Skills
- Natural leader (Captain of championship basketball team, First Barbados Sea Scouts leader, Rank-Assistant Chief Petty Officer)
- Guest engagement
- Team coordination
- Attention to detail
- Patience and composure
- Feedback implementation
- Employee training
- Problem solving
- Trained according to AAA 5 diamond standard
- Compassionate with guest/clients
- Client Focused
- Team player
- Motivates others
- Ability to Multitask
- Thrives under pressure
- Certified sailor
- Confident communicator
- Experience in sailing Hobbie-cat
Skills
- Results oriented
- Challenges Oneself
- Adaptive
- Thinks ahead
Phone
1 (246) 265-1040, 1 (246) 571-4512
Timeline
GUEST EXPERIENCE EXPERT & NIGHT AUDITOR
COURTYARD BY MARRIOTT BRIDGETOWN
03.2024 - Current
FRONT DESK AGENT
SEABREEZE BEACH HOUSE
08.2023 - 03.2024
WATERSPORTS ATTENDANT
SEABREEZE BEACH HOUSE
01.2023 - 08.2024
CAPE, COMMUNICATION STUDIES - Communication Studies
COMBERMERE SECONDARY SCHOOL
CAPE, BUILDING AND MECHANICAL ENGINEERING DRAWING - Geometric And Mechanical Engineering Drawing
COMBERMERE SECONDARY SCHOOL
CAPE, SOCIOLOGY - Sociology
COMBERMERE SECONDARY SCHOOL
CAPE, ANIMATION AND GAME DESIGN - Animation And Game Design
COMBERMERE SECONDARY SCHOOL
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