Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

TRAICY ANN FERGUSON

# 47 Hopefield Charnocks ,Christ Church Bridgetown,Barbados

Summary

Dynamic and results-driven professional with extensive experience at The Crane Resort,as Residence Manager, excelling in shift management and customer service. Proven track record in employee recruiting and food safety compliance, ensuring operational excellence and guest satisfaction. Adept at fostering strong interpersonal relations while maintaining efficient inventory systems. Resourceful Manager known for productive and efficient task completion. Skilled in operational management, team leadership, and conflict resolution. Excel at communication, empathy, and problem-solving to enhance resident satisfaction and streamline facility operations. Committed to fostering positive living environments and implementing effective policies.

Overview

23
23
years of professional experience

Work History

Residence Manager

The Crane Resort
Bridgetown
02.2024 - 07.2025
  • Check guest rooms to ensure cleanliness and standard of cleaning is maintained.
  • Check public area locations ,ensuring restrooms and public spaces are clean and sanitized and restocked with the necessary amenities.
  • Ensure building assignments are completed and given to Room attendants and Housemen daily.
  • Record and issue keys to the Room Attendants and log all keys returned at the end of the shift.
  • Fill out daily room report at the end of my shift.
  • Compile daily Reports of completed rooms or any other duties assigned

Operations Manager-Temp

Blue Skies Beach Resort Negril
05.2023 - 08.2023
  • Conduct interviews, orientations, training and meetings and ensure weekly schedule is made.
  • Handle guest and employee queries
  • Assist with reservations and conduct check in and check out procedures and check that rooms are in good conditions for
  • Conduct Health inspection walkthrough
  • Ensure proper filing system was implemented and maintained
  • Compile inventory system and assist with purchasing
  • Assist in the laundry and also with the room cleaning when there is short staffing

Cook/Housekeeper/Caretaker

Jamieson’s Family Home
Hopewell
05.2010 - 01.2023
  • Clean and maintain the house and make meals on request.
  • Hire gardener to cut lawn every three months
  • Launder clothes and bed linen

Office Administrator

Stanmark Processors
Westmoreland
05.2021 - 12.2022
  • Conduct interviews, orientations and training.
  • Submit payroll documents and send files to the accounts department.
  • Ensure employees are paid fortnightly.
  • Submit payment request for suppliers and follow-up on payments.

Senior Restaurant Floor Manager, Sales Associate and Store Room Clerk

Air Margaritaville & Air Groovy Grouper & Tastee
01.2003 - 12.2009
  • Greet Guests and Handle Guest queries and complaints
  • Train and assist Bussers and Server with guest meals
  • Check off Cashiers and Bartenders
  • Ensure Restaurant is properly closed and secured at the end of the night shift.

Education

Certificate of recognition -

Barbados Accreditation Council
Barbados
01.2024

Some College (No Degree) - Room Attendant & Laundry Skills

St Monica’s College
Jamaica
03-2021

Diploma - Business Administration & Management

Caribbean Institute of Business
01.2006

NVQJ Certificate Level 1 - Villa Services (Front Office, Housekeeping, Food Services, Food Preparation)

Seaford Town Vocational Training Centre
01.1999

Child Care, Mathematics, English Literature, English Language & Communication, Home Economic Management

Petersfield Comprehensive High
01.1996

Some College (No Degree) - Event Planning Essentials

VTDI & HEART NSTA Online Programme
Jamicaa

Skills

  • Shift Management
  • Food Safety and HACCP Training
  • Payroll and budgeting & Filing
  • Microsoft Office
  • Customer service
  • Employee recruiting
  • Interpersonal relations
  • Store room management
  • Stock taking
  • Goods rotation

References

Troy Mosley

Assistant housekeeping manager

Tre Crane Resort

St. Phillip

246-836-6945

Nicholas Howard

Manager

Howard Supermarket

Bush Hall 

St. Michael

246-833-2946

Denzil   Walcott (BSS. J.P. Consultant)

Retired Salvation Army officer

Long   Bay ,St. Phillips Barbados

246-571-8548   / 246-833-6919

Dswalcott1@gmail.com

Dianne Wright-Tomlinson

Principal

Cairn Curran Primary School

876-842-4841

diannewrighttomlinson876@gmail.com

Timeline

Residence Manager

The Crane Resort
02.2024 - 07.2025

Operations Manager-Temp

Blue Skies Beach Resort Negril
05.2023 - 08.2023

Office Administrator

Stanmark Processors
05.2021 - 12.2022

Cook/Housekeeper/Caretaker

Jamieson’s Family Home
05.2010 - 01.2023

Senior Restaurant Floor Manager, Sales Associate and Store Room Clerk

Air Margaritaville & Air Groovy Grouper & Tastee
01.2003 - 12.2009

Certificate of recognition -

Barbados Accreditation Council

Some College (No Degree) - Room Attendant & Laundry Skills

St Monica’s College

Diploma - Business Administration & Management

Caribbean Institute of Business

NVQJ Certificate Level 1 - Villa Services (Front Office, Housekeeping, Food Services, Food Preparation)

Seaford Town Vocational Training Centre

Child Care, Mathematics, English Literature, English Language & Communication, Home Economic Management

Petersfield Comprehensive High

Some College (No Degree) - Event Planning Essentials

VTDI & HEART NSTA Online Programme

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TRAICY ANN FERGUSON