TRAICY ANN FERGUSON
# 47 Hopefield Charnocks ,Christ Church Bridgetown,Barbados
Summary
Dynamic and results-driven professional with extensive experience at The Crane Resort,as Residence Manager, excelling in shift management and customer service. Proven track record in employee recruiting and food safety compliance, ensuring operational excellence and guest satisfaction. Adept at fostering strong interpersonal relations while maintaining efficient inventory systems. Resourceful Manager known for productive and efficient task completion. Skilled in operational management, team leadership, and conflict resolution. Excel at communication, empathy, and problem-solving to enhance resident satisfaction and streamline facility operations. Committed to fostering positive living environments and implementing effective policies.
Overview
23
23
years of professional experience
Work History
Residence Manager
The Crane Resort
Bridgetown
2024.02 - 2025.07
- Check guest rooms to ensure cleanliness and standard of cleaning is maintained.
- Check public area locations ,ensuring restrooms and public spaces are clean and sanitized and restocked with the necessary amenities.
- Ensure building assignments are completed and given to Room attendants and Housemen daily.
- Record and issue keys to the Room Attendants and log all keys returned at the end of the shift.
- Fill out daily room report at the end of my shift.
- Compile daily Reports of completed rooms or any other duties assigned
Operations Manager-Temp
Blue Skies Beach Resort Negril
2023.05 - 2023.08
- Conduct interviews, orientations, training and meetings and ensure weekly schedule is made.
- Handle guest and employee queries
- Assist with reservations and conduct check in and check out procedures and check that rooms are in good conditions for
- Conduct Health inspection walkthrough
- Ensure proper filing system was implemented and maintained
- Compile inventory system and assist with purchasing
- Assist in the laundry and also with the room cleaning when there is short staffing
Cook/Housekeeper/Caretaker
Jamieson’s Family Home
Hopewell
2010.05 - 2023.01
- Clean and maintain the house and make meals on request.
- Hire gardener to cut lawn every three months
- Launder clothes and bed linen
Office Administrator
Stanmark Processors
Westmoreland
2021.05 - 2022.12
- Conduct interviews, orientations and training.
- Submit payroll documents and send files to the accounts department.
- Ensure employees are paid fortnightly.
- Submit payment request for suppliers and follow-up on payments.
Senior Restaurant Floor Manager, Sales Associate and Store Room Clerk
Air Margaritaville & Air Groovy Grouper & Tastee
2003.01 - 2009.12
- Greet Guests and Handle Guest queries and complaints
- Train and assist Bussers and Server with guest meals
- Check off Cashiers and Bartenders
- Ensure Restaurant is properly closed and secured at the end of the night shift.
Education
Certificate of recognition -
Barbados Accreditation Council
Barbados01.2024
Some College (No Degree) - Room Attendant & Laundry Skills
St Monica’s College
Jamaica2021-03
Diploma - Business Administration & Management
Caribbean Institute of Business
01.2006
NVQJ Certificate Level 1 - Villa Services (Front Office, Housekeeping, Food Services, Food Preparation)
Seaford Town Vocational Training Centre
01.1999
Child Care, Mathematics, English Literature, English Language & Communication, Home Economic Management
Petersfield Comprehensive High
01.1996
Some College (No Degree) - Event Planning Essentials
VTDI & HEART NSTA Online Programme
JamicaaSkills
- Shift Management
- Food Safety and HACCP Training
- Payroll and budgeting & Filing
- Microsoft Office
- Customer service
- Employee recruiting
- Interpersonal relations
- Store room management
- Stock taking
- Goods rotation
References
Troy Mosley
Assistant housekeeping manager
Tre Crane Resort
St. Phillip
246-836-6945
Nicholas Howard
Manager
Howard Supermarket
Bush Hall
St. Michael
246-833-2946
Denzil Walcott (BSS. J.P. Consultant)
Retired Salvation Army officer
Long Bay ,St. Phillips Barbados
246-571-8548 / 246-833-6919
Dswalcott1@gmail.com
Dianne Wright-Tomlinson
Principal
Cairn Curran Primary School
876-842-4841
diannewrighttomlinson876@gmail.com
Timeline
Residence Manager
The Crane Resort
2024.02 - 2025.07
Operations Manager-Temp
Blue Skies Beach Resort Negril
2023.05 - 2023.08
Office Administrator
Stanmark Processors
2021.05 - 2022.12
Cook/Housekeeper/Caretaker
Jamieson’s Family Home
2010.05 - 2023.01
Senior Restaurant Floor Manager, Sales Associate and Store Room Clerk
Air Margaritaville & Air Groovy Grouper & Tastee
2003.01 - 2009.12
Certificate of recognition -
Barbados Accreditation Council
Some College (No Degree) - Room Attendant & Laundry Skills
St Monica’s College
Diploma - Business Administration & Management
Caribbean Institute of Business
NVQJ Certificate Level 1 - Villa Services (Front Office, Housekeeping, Food Services, Food Preparation)
Seaford Town Vocational Training Centre
Child Care, Mathematics, English Literature, English Language & Communication, Home Economic Management
Petersfield Comprehensive High
Some College (No Degree) - Event Planning Essentials
VTDI & HEART NSTA Online Programme