Tracy Bancroft
St. John
Summary
A qualified, energetic, and reliable healthcare professional committed to the delivery of high-quality service and exceptional patient care. Over ten years of experience working in a hospital setting which requires strong organisational, analytical, interpersonal and communication skills to effectively function, and interact with colleagues, clients and potential clientele. Competent in various administrative functions. Able to perform well in fast paced environments. Seeking an opportunity to further utilize and develop my skills within a respected organisation, dedicated to the provision of high-level care to diverse client populations.
Overview
16
16
years of professional experience
Work History
Part Time Instructor - Health Information Management Program
Barbados Community College
09.2022 - Current
- Health Statistics
- Medical Transcription
- Current Trends
- Acting Health Information Management Program Coordinator
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked 10-15 students' progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
Health Information Technician
The Queen Elizabeth Hospital
11.2011 - Current
- Function in a team dynamic to ensure that daily operations are undertaken efficiently
- Reduced errors in patient information by diligently verifying data entered into the electronic health records system.
- Protected patient privacy by adhering to HIPAA regulations and maintaining strict confidentiality protocols.
- Maintained a high degree of accuracy in data entry and report generation, ensuring that hospital staff had access to reliable information for decision-making purposes.
- Managed relationships with external vendors and stakeholders involved in the processing of health information requests, maintaining clear communication channels and timely responses to inquiries.
- Supported clinical research projects through efficient management of relevant data sets.
- Interact and effectively communicate with various levels of staff in the clinical setting
- Demonstrate and maintain courteous and professional etiquette while handling a large volume of patients and calls
- Ensure adherence to strict confidentiality of patients' medical information
- Responsible for the input and maintenance of patient information in the hospital’s electronic database
- ICD 10 and PCS Coding competency
- Collection of Operational Statistics to input data into computer program.
- Improved patient data accuracy by meticulously reviewing and updating electronic health records.
- Facilitated smooth communication between healthcare providers and patients with well-organized medical records management.
- Supported quality improvement initiatives by analyzing patient data trends and identifying areas for potential enhancement in care delivery processes.
- Maintained up-to-date knowledge of industry standards by attending workshops, conferences, and continuing education courses related to health information management.
Temporary Data Entry Clerk
Barbados Agency for Micro Enterprise Development (Fund Access)
06.2008 - 08.2008
- Data entry and outsourcing
- Customer service and technical support
- Provided outbound and inbound call services
Education
Data Analysis in Healthcare -
ELVTR
10.2024
Certificate - Supervisory Management Skills
University of West Indies -Cavehill
Barbados11-2020
Associate Degree - Health Sciences
Barbados Community College
01.2011
General Proficiency - Caribbean Examinations Council
Springer Memorial Secondary School
01.2004
Skills
- Able to interact successfully with a diversity of people
- Knowledge of medical terminology
- Medical records management
- First aid and CPR
- Ability to function in fast paced environments
- Efficient in Microsoft Office (Word, Excel, Powerpoint and Access)
- Dedicated team player
- Results oriented
- Strong Communication Skills
- HIPAA Regulations
- HIPAA knowledge
- Customer Service
Timeline
Part Time Instructor - Health Information Management Program
Barbados Community College
09.2022 - Current
Health Information Technician
The Queen Elizabeth Hospital
11.2011 - Current
Temporary Data Entry Clerk
Barbados Agency for Micro Enterprise Development (Fund Access)
06.2008 - 08.2008
Associate Degree - Health Sciences
Barbados Community College
General Proficiency - Caribbean Examinations Council
Springer Memorial Secondary School
Data Analysis in Healthcare -
ELVTR
Certificate - Supervisory Management Skills
University of West Indies -Cavehill
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