Tikelia Brathwaite
Bridgetown
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skills in CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Km2 Solutions
Bridgetown, Barbados
05.2017 - 08.2021
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Cashier
Howards Supermarket
Bridgetown, Barbados
06.2016 - 05.2017
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Learned roles of other departments to provide coverage and keep store operational.
Education
Barbados O'Level Institute
Barbados03-2014
Some College (No Degree) -
Springer Memorial Seconday School
BarbadosSkills
- Product Knowledge
- Call Management
- Paperwork Processing
- Inbound and Outbound Calling
- Data Collection
- Documentation
- Technical Support
- Building rapport
- Customer Service
Languages
English
First Language
Affiliations
- Urban Gardening
- Cooking
Timeline
Customer Service Representative
Km2 Solutions
05.2017 - 08.2021
Cashier
Howards Supermarket
06.2016 - 05.2017
Barbados O'Level Institute
Some College (No Degree) -
Springer Memorial Seconday School
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