Tiffany Amelia Graham
Summary
An assertive and dedicated professional with experience in the hospitality industry. A proficient customer service representative, time manager, organizer, capable of introducing, and embedding customer friendly innovative strategies. A well-presented, confident, friendly, and energetic person who listens attentively and respects the management levels.
Overview
7
7
years of professional experience
Work History
Passenger Service Agent
Caribbean Aircraft Handling (JetBlue)
03.2024 - 01.2025
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Sales Associate
Kylie Victoria Corp - The Athlete’s Foot Barbados
01.2023 - 03.2024
- A sales associate works closely with customers to determine their needs, answer their questions about your products and recommend the right solutions
- Responsibilities:
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Managed returns, exchanges, and refunds in accordance with store policy
- Answered customer questions about sizing, accessories, and merchandise care
- Maintained calm demeanour and professionally managed issues in busy, high-stress situations
- Provided positive first impressions to welcome existing, new, and potential customers
- Engaged with customers to build rapport and loyalty
- Solved customer challenges by offering relevant products and services
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
- Assessed customer needs and utilized suggestive selling techniques to drive sales
- Managed efficient cash register operations
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions
- Manage inventory and corrected any problems
- Manage social media
- Planned in store promotions and events
Customer Service Representative
Grantley Adams International Airport
09.2021 - 10.2022
- As a customer representative in the airport, we covered four areas which included call center, landside, arrivals hall and departures hall
- Each area had basic responsibility of answering passenger queries and providing the best level of service to the best of our ability
- Responsibilities:
- Update computerized departure and arrival boards with flight information (Delay, Arrived, Departed, Boarding etc)
- Update computer systems for next day and seasonal flights
- Answer customer questions
- Direct passengers to the correct flight gate
- Answer questions about the island and its activities
- Assisted in filling of immigration forms
- Assisted in contacting hotels to confirm bookings
- Line Management
Hostess
Grantley Adams International Airport
12.2018 - 04.2020
- Company Overview: Grantley Adams International Airport is the international airport of Barbados, located in Seawell, Christ Church
- It is the only designated port of entry for persons arriving and departing by air in Barbados and operates as one of the major gateways to the Eastern Caribbean
- Responsibilities:
- Welcome passengers
- Offer welcome drinks or water
- Answer questions about the island
- Advise passengers on travel restrictions
Internship as a Waitress / Food & Beverage Server
The Crane Resort
06.2018 - 06.2018
- Company Overview: As the oldest continuously operating hotel in the Caribbean, The Crane Resort has had over a century to perfect luxury amenities and services expected by today’s most discerning traveller
- Our amenities range from cascading cliff-top pools and award-winning restaurants to an exciting kid’s club and the spectacular Crane Beach - renowned as one of the most beautiful beaches in the world
- Responsibilities:
- Process customer orders and serve beverages and food items, increase customer satisfaction with their dining experience, process customer payments, and handle complaints and concerns as they arise
- Take and relay food and beverage orders
- Serve food and beverages to guests
- Check on guest satisfaction
- Handle complaints and concerns of customers
- Provide food and beverage product knowledge
- Use proper serving techniques
- Practice responsible alcohol service
- Cash out and reconcile cash with total sales
Education
Associate Degree in Applied Science - Hospitality Studies
Barbados Community College Hospitality Institute
01.2019
O Levels - undefined
Deighton Griffith Secondary School
01.2017
Skills
- Professional appearance and attitude
- Maintaining excellence in customer care
- Time management skills
- Planning, organising, and coordinating special events and functions
- Ensuring compliance with Health & Safety and Health & Hygiene legislation
- Time management
- Industry knowledge
- Flexibility
- Multitasking
- Managing inventory (rotation &stocktaking)
- Identifying and selecting suppliers/wholesalers ensuring cost-effectiveness
LNGG
Fluent English
References
Dwayne Haynes , JetBlue Supervisor , 246-230-5187
Marquita Vaughn, Human Resources Administrative Clerk, 246- 428-1950
Hobbies and Interests
Netball, surfing the internet, dining out and socializing, computers, island adventures.
Timeline
Passenger Service Agent
Caribbean Aircraft Handling (JetBlue)
03.2024 - 01.2025
Sales Associate
Kylie Victoria Corp - The Athlete’s Foot Barbados
01.2023 - 03.2024
Customer Service Representative
Grantley Adams International Airport
09.2021 - 10.2022
Hostess
Grantley Adams International Airport
12.2018 - 04.2020
Internship as a Waitress / Food & Beverage Server
The Crane Resort
06.2018 - 06.2018
O Levels - undefined
Deighton Griffith Secondary School
Associate Degree in Applied Science - Hospitality Studies
Barbados Community College Hospitality Institute
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