Tianna Knight
Bridgetown
Summary
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
1
1
year of professional experience
Work History
Sales Associate
#1 Beauty Supply
07.2024 - 12.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Call Center Representative
KM2 Solutions
04.2024 - 05.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
High School Diploma -
Graydon Sealy Secondary School
Paddock Road St.Micheal06-2018
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Patience and empathy
Timeline
Sales Associate
#1 Beauty Supply
07.2024 - 12.2024
Call Center Representative
KM2 Solutions
04.2024 - 05.2024
High School Diploma -
Graydon Sealy Secondary School
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