Tia Clarke
Bridgetown
Summary
Personable Guest Services Agent skilled in communicating with guests to provide information, resolve challenges and deliver exceptional service. Well-versed in hotel operations and guest account management illustrated over 9 years of industry experience.
Overview
9
9
years of professional experience
Work History
Front of House/Hotel Operations Assistant
Lone Star Restaurant & Boutique Hotel
11.2021 - 05.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Answered all guests' questions about local dining, nightlife, shopping and arranged for entertainment and transportation
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Head Sever
Lone Star Restaurant Boutique & Hotel
10.2017 - 11.2021
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Server
Lucky Horseshoe
11.2015 - 10.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate Degree in Office Admin & Management - Office Management
Barbados Community College
Barbados06.2016
No Degree -
Combermere School
Barbados06.2013
No Degree -
St Stephen's Primary School
Barbados2009
Skills
- Fast Learner
- Time Management
- Computer Skills
- Team Collaboration
- File and Record Keeping
- Data Entry
- Verbal and written communication
Timeline
Front of House/Hotel Operations Assistant
Lone Star Restaurant & Boutique Hotel
11.2021 - 05.2024
Head Sever
Lone Star Restaurant Boutique & Hotel
10.2017 - 11.2021
Server
Lucky Horseshoe
11.2015 - 10.2017
Associate Degree in Office Admin & Management - Office Management
Barbados Community College
No Degree -
Combermere School
No Degree -
St Stephen's Primary School
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