Thea S. Holder
Church Village, St Philip
Summary
Highly motivated and diligent worker with a proven track record of honing communication and collaboration skills in diverse working environments. Possesses an impeccable work ethic, consistently maintaining meticulous records and efficiently completing assigned tasks. Thrives in new environments and when exposed to unfamiliar procedures, always eager to learn and enhance current skillset.
Overview
6
6
years of professional experience
Work History
Snr Customer Service Rep
Windward Agencies Ltd
07.2019 - Current
- To prepare manifests and bill of ladings for imports, exports and transshipments
- Assisting in managing the department when called upon
- Inputting and registering data into the Customs and Excise Dept's Asycuda World system
- Notifying customers via telephone and email of cargo availability
- Update customers on incoming shipments and vessel delays
- Liaison with overseas principals on a day-to-day basis to coordinate shipments
- Train incoming and existing staff to familiarize them with operating procedures and programs used on a daily basis
Front Desk Receptionist, Part Time
Hotel Pommarine
06.2019
- Greet guests and check them in and out of the hotel
- Made reservations via telephone and email
- Provided guests with any information requested and answered any queries
Intern
Sandy Lane Hotel
06.2018 - 07.2018
- Rotated throughout three departments over six weeks
- Prepared the dining area, took and served guest orders
- Observed Front of House procedures and helped prepare welcome packages for incoming guests
- Supervised and assisted with planning of daily activities for the Tree House Club
Education
ASSOCIATE DEGREE - Hospitality Studies
Barbados Community College - Hotel Pommarine
05-2019
ASSOCIATE DEGREE - Law and English Literature
Barbados Community College
05-2014
SECONDARY EDUCATION - O Level Subjects- 6 O Levels (CXCs)
Harrison College
05-2012
Skills
- Customer service
- Data entry
- Record keeping
- Interpersonal skills
References
- Mr Mario Chase, Vice President, Compliance - Citco B.V.I Limited, Tortola, British Virgin Islands, +1284-542-0257, mariochase@yahoo.com
- Ms. Gabrielle Bailey, Senior Program Officer - Grantmaking & Constituency Children's Rights Innovation Fund, +1246-833-6461, gabrielle@crifund.com
Timeline
Snr Customer Service Rep
Windward Agencies Ltd
07.2019 - Current
Front Desk Receptionist, Part Time
Hotel Pommarine
06.2019
Intern
Sandy Lane Hotel
06.2018 - 07.2018
ASSOCIATE DEGREE - Hospitality Studies
Barbados Community College - Hotel Pommarine
ASSOCIATE DEGREE - Law and English Literature
Barbados Community College
SECONDARY EDUCATION - O Level Subjects- 6 O Levels (CXCs)
Harrison College
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