Terrel Newton
Lawrenceville
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, as evidenced by the role at Publix Warehouse. Skilled in GPS navigation and maintaining a positive attitude under pressure, excelling in teamwork and efficient route planning. Achieved significant improvements in delivery accuracy and inventory management, demonstrating a strong blend of interpersonal and technical skills. Punctual and efficient Driver known for reliability, route planning, and excellent customer interactions. Motivated to provide prompt, friendly, and professional service at all times.
Overview
10
10
years of professional experience
Work History
DELIVERY DRIVER
SELF EMPLOYED DELIVERY DRIVER
10.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
WAREHOUSE SELECTOR
Publix Warehouse
04.2023 - 09.2023
- Perform pre-shift equipment checks to ensure safety.
- Retrieve cases from pick locations by manually lifting products that range from 5lbs to 90lbs.
- Move products from racks to pallets as directed by a voice picking or RF scanning system.
- Maintain order selection performance standard of speed and accuracy with minimum damage. Production standard goal is typically 95% to 100%.
- Affix product labels appropriately on cases (or products) then place them on pallets in an organized fashion.
- Confirm the correct product has been selected and is damage-free.
- Build a stable and well cubed pallet.
- Shrink wrap completed orders securely then transport them to the loading area using an electric pallet jack (inset).Two order picker trucks
- Cross-train in other warehouse responsibilities.
- Clean aisles of debris and return pallet jacks to parking or charging areas.
- Report to the supervisor or team lead of any violation of company policy.
- Perform other duties as assigned by leadership.
- Collaborated with team members to achieve daily productivity goals while maintaining a positive work atmosphere.
Warehouse Associate
AMAZON DELIVERY STAION
09.2021 - 01.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Receive and prepare inventory for delivery.
- Use technology like smartphones and handheld devices to sort, scan, and prepare orders.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, packaging and labeling shipment orders.
- Checked packages and merchandise for damage and notified supervisor.
- Consistently lifted materials weighing as much as 49 pounds.
DRIVER
FEDERAL EXPRESS CONTRACTOR
09.2018 - 11.2020
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
Junior Barista
STARBUCKS COFFEE COMPANY
03.2016 - 12.2017
- Serve over 200 internal and about 400 external customers on a daily basis.
- Maintained clean and organized workspace, ensuring optimal efficiency during peak hours.
- Collaborated with team members to streamline workflow for improved customer service experience.
- Ensured prompt service delivery by efficiently managing multiple tasks under pressure during peak business hours.
- Cleaned counters, machines, utensils, and seating areas daily.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Demonstrated adaptability by quickly learning new menu offerings when seasonal changes or promotional items were introduced.
Barista
STARBUCKS COFFEE COMPANY
07.2014 - 10.2015
- Serve and greeted over 300 customers daily and operated as a cashier, executing sale transactions.
- Stocked merchandise for sale.
- Maintained all relevant inventory paperwork and entered accurate inventory data into computer systems.
- Prepared and served a variety of beverages.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
High School Diploma -
MEDGAR EVANS, BETA ACADEMY
1534 BEDFORD AVENUE, BROOKLYN NEW YORK, 1121605.2021
High School Diploma -
LESTER VAUGHAN SECONDARY SCHOOL
CANE VALE, ST THOMAS, BARBADOS07.2014
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
- Punctual and Reliable
- Problem-Solving
- Safe Driving
- Heavy Lifting
- Ability to Lift 50 Pounds
Languages
English
Native language
Timeline
DELIVERY DRIVER
SELF EMPLOYED DELIVERY DRIVER
10.2023 - Current
WAREHOUSE SELECTOR
Publix Warehouse
04.2023 - 09.2023
Warehouse Associate
AMAZON DELIVERY STAION
09.2021 - 01.2023
DRIVER
FEDERAL EXPRESS CONTRACTOR
09.2018 - 11.2020
Junior Barista
STARBUCKS COFFEE COMPANY
03.2016 - 12.2017
Barista
STARBUCKS COFFEE COMPANY
07.2014 - 10.2015
High School Diploma -
MEDGAR EVANS, BETA ACADEMY
High School Diploma -
LESTER VAUGHAN SECONDARY SCHOOL
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