Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Teonney Thompson

St.Micheal

Summary

Professional and prepared restaurant management professional with robust experience in ensuring efficient operations and high-quality customer service. Strong focus on team collaboration and adapting to dynamic needs to achieve optimal results. Skilled in staff training, inventory management, and conflict resolution. Known for reliability, effective leadership, and fostering positive work environment.

Overview

17
17
years of professional experience

Work History

Restaurant Supervisor

Nauti HQ Restaurant
04.2025 - Current
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Identified and addressed customer complaints to promote satisfaction and loyalty.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.

Waitress

Derriere Restaurant
12.2024 - 03.2025
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Restaurant Supervisor

Sands Hotel & Spa
02.2024 - 02.2024
  • Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Streamlined operations for increased efficiency by implementing staff training programs.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
  • Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.

Head Waitress

Club Barbados Restaurant
11.2021 - 02.2024
  • Supervised server staff and simultaneously served personal section of tables.
  • Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
  • Developed strong relationships with regular customers, fostering loyalty to the establishment.
  • Greeted new customers, discussed specials, and took drink orders.

Waitress

Savannah Beach Hotel And Spa
11.2019 - 09.2021
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Hostess/ Waitress

Uncle Ben Bar and Restuarant
05.2013 - 07.2018
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Library Assistant

St. Thomas Library
02.2008 - 11.2013
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
  • Answered questions from patrons and helped to find desired materials.
  • Handled check-in and check-out process of library books and materials at circulation desk.

Education

International Cusine

Barbados Training Board
St. Peters Barbados
05-2023

Supervisory Management

U.W.I Open Campus
Pine East Barbados
01-2020

Food And Beverage Service

Charles Clark Institution
Portland Jamaica
01-2015

House Keeping Level 2

Heart Trust
Portland Jamaica
09-2013

Customer Care Service

National Youth Service
Manchester Jamaica
07-2008

High School Diploma -

Seaforth High School
St. Thomas Jamaica
09-2007

Skills

  • Customer service
  • Team coordination
  • Hospitality
  • Staff training
  • Guest relations
  • Service quality
  • Team management
  • Staff supervision
  • Task delegation
  • Food safety compliance

Additional Information

Participated in voluntary cleanup efforts in 2021, assisting with the removal of volcanic ash resulting from the St. Vincent eruption.



Reference

Carmella Corbin

Assistant Restaurant Manager

Club Barbados and Spa

Cell: 246- 248-3623


Stephen Waterman

Restaurant Supervisor

Savannah Beach Hotel and Spa

cell:246-844-0595



Timeline

Restaurant Supervisor

Nauti HQ Restaurant
04.2025 - Current

Waitress

Derriere Restaurant
12.2024 - 03.2025

Restaurant Supervisor

Sands Hotel & Spa
02.2024 - 02.2024

Head Waitress

Club Barbados Restaurant
11.2021 - 02.2024

Waitress

Savannah Beach Hotel And Spa
11.2019 - 09.2021

Hostess/ Waitress

Uncle Ben Bar and Restuarant
05.2013 - 07.2018

Library Assistant

St. Thomas Library
02.2008 - 11.2013

International Cusine

Barbados Training Board

Supervisory Management

U.W.I Open Campus

Food And Beverage Service

Charles Clark Institution

House Keeping Level 2

Heart Trust

Customer Care Service

National Youth Service

High School Diploma -

Seaforth High School

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