Teonney Thompson
2nd Avenue Gazzettes,St.Micheal
Summary
Approachable Hostess/ Supervisor with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere. Energetic Hostess/Supervisory with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
5
5
years of professional experience
Work History
Restaurant Hostess/Shift Supervisor
Sands Hotel & Spa
02.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
Senior Waitress
Club Barbados Resort And Spa
11.2022 - 02.2024
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Contributed to increased revenue by upselling menu items and promoting daily specials effectively.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Waitress/Restaurant Hostess
Savannah Beach Hotel
09.2019 - 09.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Education
International Cuisine
Barbados Training Board
Barbados06.2023
Supervisory Management
Open Campus U.W.I
Barbados03.2019
House Keeping Level2
Heart Trust NTA
Jamaica2017
Food And Beverage Service
Charles Clarke Institution
Jamaica2015
Customer Service
National Youth Service
Jamaica2008
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Cash Handling
- Server Support
- Judgment and Decision Making
- Safe Food Handling
Timeline
Restaurant Hostess/Shift Supervisor
Sands Hotel & Spa
02.2024 - Current
Senior Waitress
Club Barbados Resort And Spa
11.2022 - 02.2024
Waitress/Restaurant Hostess
Savannah Beach Hotel
09.2019 - 09.2022
International Cuisine
Barbados Training Board
Supervisory Management
Open Campus U.W.I
House Keeping Level2
Heart Trust NTA
Food And Beverage Service
Charles Clarke Institution
Customer Service
National Youth Service
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