Tamisha Harper
Emerald Park East. St.Philip
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Excellence Lead
Inchcape Barbados
03.2023 - Current
- Achieves revenue targets and uses appropriate reports, tracking systems and surveys to monitor trends
- Executes the marketing and sales strategies for the service department to grow and promote new business while ensuring retention and continued business from existing customers
- Develops, implements, manages and continuously strives to improve on all operational processes to achieve maximum efficiency while always maintaining the highest quality and customer satisfaction
- Continuously drives and supports all team members in overcoming obstacles in order to exceed customer expectations and deliver exceptional customer experiences
- Establishes and tracks operational KPIs to continuously measure and report on all key areas of the operation
- Ensures that all customer concerns and complaints are addressed promptly and professionally, in keeping with company guidelines.
- Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
- Developed department training programs to provide employees knowledge and tools necessary to improve personal performance and development.
- Worked with departmental management to create individual training plans for service staff.
- Collaborated with subject matter experts to assess relevance of training documents. using best practices to develop or update new documentation.
- Identified gaps in staff skills and created or suggested learning experiences to close gaps.
- Mentored staff members and delivered on-the-job coaching to build skills and prepare personnel for various work-related situations.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Acted in the role of Service Excellence Manager and successfully led and managed the entire automotive department, overseeing operations, coordinating team activities, and ensuring customer satisfaction.
Country Manager
West Tech Shipping Inc
05.2020 - 02.2023
- Recruiting, selecting, orienting, and training employees
- Establishing rapport with potential and actual customers
- Strategizing and monitoring daily activities of the operation
- Protects employees and customers by providing a safe and clean working environment
- Applying a systematic and professional approach to establish 'best practice' policies, work processes, and procedures
- Inventory management
- Responsible for monitoring and controlling the company's costs and expenses.
- Gathered information on competitor activities and market trends to enhance strategic decision-making.
- Maintained and expanded customer base, building and maintaining rapport with customers and identifying new customer opportunities.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Cross-trained existing employees to maximize team agility and performance.
- Built relationships with customers and community to establish long-term business growth.
Planning Analyst/Textile Schedule Planner
GILDAN Activewear SRL
- Successfully developed, updated, and analyzed reports
- Performed market analysis to accurately determine customer/sales demands
- Liaised with relevant departments, including Marketing, to coordinate sales demands
- Created and implemented initiatives to reduce the excess of inventory
- Followed up on critical work orders to complete special orders and private labels
- Liaised with various internal departments to provide the customer with information
- Organized and chaired meetings/conference (telephone & video) calls with colleagues from various countries
- Analyzed inventories and equipment capacity to determine weekly production schedules
- Established priorities, resolved operational issues and revised schedule as necessary
- Ensure continuous supply of the product mix to adhere to operational plans.
Account Representative
GILDAN Activewear SRL
07.2013 - 04.2020
- Promptly respond to customer queries via email
- Liaised with the shipping team regarding eCommerce orders and shipment details
- Informed customer base of special promotions through effective marketing techniques
- Successfully created business performance reports being presented to upper management
- Created tools for data collection for current and future data analyses
- Successfully trained new colleagues in software and company standards upon request.
Education
Master's in Business Administration -In progress -
Edinburgh Napier University
01.2026
Supervisory Management - Grade A -
Samuel Jackman Prescod Institute
01.2019
Certificate- QuickBooks (Intermediate) -
Small Business Association
01.2018
Bachelor's Degree- Management with Psychology (Hons.) -
University of the West Indies Cave Hill Campus
01.2008
Qualifications (CXC-7) -
The St. Michael School
01.1999
Skills
- Excellent communication, leadership, and organizational skills
- Skilled and experienced in Microsoft Office Suite
- Analytical individual with a keen eye for detail
- Experienced Manager with strong strategic capabilities
- Self - Motivated and proactive
- Solutions-oriented and critical thinker
Certification
Effective Communications and Human Relations- Dale Carnegie & Associates
Timeline
Service Excellence Lead
Inchcape Barbados
03.2023 - Current
Country Manager
West Tech Shipping Inc
05.2020 - 02.2023
Account Representative
GILDAN Activewear SRL
07.2013 - 04.2020
Planning Analyst/Textile Schedule Planner
GILDAN Activewear SRL
Master's in Business Administration -In progress -
Edinburgh Napier University
Supervisory Management - Grade A -
Samuel Jackman Prescod Institute
Certificate- QuickBooks (Intermediate) -
Small Business Association
Bachelor's Degree- Management with Psychology (Hons.) -
University of the West Indies Cave Hill Campus
Qualifications (CXC-7) -
The St. Michael School
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