Tameem Webster
Teddington,middlesex
Summary
Motivated and enthusiastic individual with experience in customer-facing and technical support roles, including working for Sky at their headquarters in Isleworth. With solid background in troubleshooting, customer service, and teamwork. Adept at resolving technical issues efficiently while maintaining a professional and calm approach. Committed to continuous learning and growing within a team-oriented environment.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Bartender (Team Leader/Supervisor)
incipio
London
04.2022 - Current
- · Providing strong and high level customer service by efficiently taking orders, preparing, and serving drinks.
- · Managed the bar independently during peak hours, ensuring smooth operations and prompt service.
- · Dealt with challenging guests professionally, resolving complaints to maintain guest satisfaction.
- · Ensured stock levels were maintained and responsible for deliveries being completed and ensuring all items have been received coordinating with suppliers and managers.
- Trained junior staff on how to give guests a great experience, making drinks to a high standard, correct bar procedures and steps of service such as allergies and intolerances.
- ·Created a welcoming atmosphere, engaging with customers and receiving positive feedback.
- Making 2.5K+ on busiest days being highest sell on more than one occasion
Bar supervisor
One asbourne
London
12.2023 - 04.2024
- Coordinated with the events team to ensure smooth operations during personal events
- Trained staff for improved service quality and professionalism.
- Cultivated a friendly environment and welcoming atmosphere enhancing overall guest experience.
- Provided leadership to the bar team, delegated tasks, and trained bar staff for improved service quality
- Managed stock levels, placed orders with suppliers, and reduced wastage through effective stock rotation
- Worked with management on service strategy, bar layout, and promotions to improve flow and overall atmosphere during peak times
- Supported the implementation of service improvements and customer feedback systems to elevate the guest experience
- Upsold premium products, increasing sales and achieving predicted target
· Technical Support Advisor (Temp role)
Sky UK
London, Middlsex
04.2022 - 12.2022
- · Delivered first-line technical support for broadband, TV, and mobile services over phone and chat.
- · Diagnosed connectivity issues, performed remote troubleshooting, and guided customers through step-by-step solutions.
- · Escalated complex issues to Tier 2 teams while ensuring a smooth customer handover.
- · Maintained accurate case notes using internal systems and tools such as Salesforce and Genesys.
- · Consistently met performance targets for resolution time, customer satisfaction, and compliance.
- · Built strong rapport with customers while remaining calm and helpful under pressure.
Customer service assistant
Sodexo
Southampton, Hampshire
09.2021 - 05.2022
- Provided frontline customer service at the NHS Walk-in Centre during the COVID-19 pandemic
- Assisted patients with inquiries, appointments, and general information regarding healthcare services
- Implemented COVID-19 safety protocols to ensure the health and safety of staff and patients
- Maintained a calm and supportive demeanour in high-pressure situations, demonstrating empathy and understanding
- Collaborated with healthcare professionals to streamline patient flow and provide efficient service
Education
GCSEs -
Bitterne Park secondary school
Southampton,United Kingdom 09.2012 - 07.2017
Diploma of Higher Education - Media Studies/Digital Graphics
Kingston College
London 09.2017 - 07.2019
Skills
- Composure under pressure
- Positive attitude
- Customer engagement
- Customer Service
- Product knowledge
- Problem-solving
- Team building
- Leadership
- Upselling
- Knowledge of Troubleshooting
Languages
English
Native
Affiliations
- Editing and creating videos using capcut software,
- Currently learning coding (python)
- Gym(muscle training and endurance) Helps with my discipline and commitment
- Football, being a team player and developed strong communication
Accomplishments
Winning incipio of the month, Highest sells 3 weeks in a row March 2025
Certification
First aid level 3
Sia licence
Timeline
Bar supervisor
One asbourne
12.2023 - 04.2024
Bartender (Team Leader/Supervisor)
incipio
04.2022 - Current
· Technical Support Advisor (Temp role)
Sky UK
04.2022 - 12.2022
Customer service assistant
Sodexo
09.2021 - 05.2022
Diploma of Higher Education - Media Studies/Digital Graphics
Kingston College
09.2017 - 07.2019
GCSEs -
Bitterne Park secondary school
09.2012 - 07.2017
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