Tamara Williams
Hinds Hill, Cave Hill.
Summary
Significant experience in event management and coordination, managing on-the-ground guest experiences and working with international brands and a luxury clientele. Self-motivated. Efficient. Personable.
Overview
18
18
years of professional experience
Work History
Account Executive
Marcos Communications
01.2023 - Current
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company's reputation as a trusted partner in their respective industries.
- Facilitated resolution of client issues by acting as liaison between customer service and technical teams.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
VIP Concierge Agent
Sandals Barbados Resort
11.2014 - 08.2019
- Delivery of professional service in a fast-paced environment (131 suites & couples )
- Acted as a personal liaison between clients and external service providers to ensure smooth communication and seamless transactions.
- Designated the exclusive responsibility of managing and maintaining thirteen luxury suites and couples
- Organized exclusive events for VIP clientele,overseeing all aspects from planning to execution.
- Compiled daily reports of guests requests, preferences and feedback to present to senior management.
- Coordinated complex travel arrangements, including itineraries, accommodations, transportation, and special requests.
Guest Services Agent
Hilton Barbados Resort
07.2008 - 11.2014
- Collected room deposits, fees, and payments.
- Ensured the provision of quality service in a very fast-paced environment ( 350 rooms resort)
- Night-auditing of daily financial reports (including revenue, allowance, credit card payments etc.)
- Maximized revenue by upselling room upgrades and additional services.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Managed credit reports, logging and filing of guest records, disseminated pertinent information at shift handovers
- Engaged previous guests and potential visitors via email with information on events and promotions to build clientele base.
Tour Representative
Foster & Ince Cruise Services
12.2007 - 03.2008
- Represented various international cruise lines
- Managed the air-to-sea clients transportation needs and coordinated all necessary transfers.
- Assisted clients with travel documentation, ensuring timely and accurate submission of required paperwork.
- Assisted special needs clients though the entire process.
VIP Catering Hostess
Apsara Restaurant
05.2007 - 05.2007
- Worked as part of the Apsara Restaurant catering team for Cricket World Cup 2007
- Provided professional hosting and catering services for several booths. These booths catered to the VIP patrons of the event.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained a clean and welcoming environment, ensuring the comfort of patrons throughout their visit.
- Supported servers, porters, and cleaners with keeping each booth presentable and ready for every patron.
Education
Associate of Science - Hospitality Studies
Barbados Community College Hospitality Institute
Marine Gardens, Christ Church01.2009
CXCs -
Alexandra Secondary School
Speightstown, St.Peter07-2005
GED -
Eden Lodge Primary School
Eden Lodge, St.Michael.07-2000
Skills
- Public speaking
- Crisis management
- Emceeing
- Video editing and production
- Tech-Savvy
- Upselling proficiency
- Microsoft Word
- Microsoft Excel
- Attention to detail
- Microsoft PowerPoint
- Verbal and written communication
- Property management
- Hospitality service expertise
- Market knowledge
- Team supervision
- Quality assurance
- Presenting
- Writing
Education
Further Education/ Training
- Concierge Training, Guild of Professional English Butlers, May 2014
Hobbies and Interests
- Travelling
- Reading
- Event Planning
Phone Numbers
(246) 822-1242 (Cell)
(246)548 -8850( Home)
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Account Executive
Marcos Communications
01.2023 - Current
VIP Concierge Agent
Sandals Barbados Resort
11.2014 - 08.2019
Guest Services Agent
Hilton Barbados Resort
07.2008 - 11.2014
Tour Representative
Foster & Ince Cruise Services
12.2007 - 03.2008
VIP Catering Hostess
Apsara Restaurant
05.2007 - 05.2007
Associate of Science - Hospitality Studies
Barbados Community College Hospitality Institute
CXCs -
Alexandra Secondary School
GED -
Eden Lodge Primary School
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