SUSHELLA GIBBS
Bayville
Summary
Adopting a highly personalized approach to delivering excellent customer service. Greet guests upon arrival in a professional, friendly and confident manner Ensure the guest's identification provided has the necessary credentials as required. Knowledge of Emergency procedures. Maintain complete knowledge of the operations, layout and locations. Capable and practiced in handling complex and/or multi-faceted task
Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.
Developed skills in fast-paced sales environment, focusing on customer relationship management and persuasive communication. Excels in understanding customer needs and delivering tailored solutions. Seeking to transition into new field, leveraging strong interpersonal and problem-solving abilities to achieve impactful results.
Overview
17
17
years of professional experience
Work History
Clinique Sales Representative
Senses Cosmetics Stores
05.2013 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Provided feedback from customers to product development team, influencing future product enhancements.
Temporary Sales Assistant
Cave Shepherd
11.2007 - 01.2008
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
Prep Chef
Royal WestMoreLand Country Club
10.2022 - 12.2022
- Adopting a highly personalized approach to delivering excellent customer service
- Greet guests upon arrival in a professional, friendly and confident manner
- Ensure the guest's identification provided has the necessary credentials as required
- Knowledge of Emergency procedures
- Maintain complete knowledge of the operations, layout and locations
- Capable and practiced in handling complex and/or multi-faceted task
- Contributed to a positive working environment through effective communication and teamwork practices.
Front Desk Receptionist
Accra Beach Hotel
06.2015 - 11.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Education
Certificate of completion - Waxing & Eyebrow Tinting
Eden Sophia Beauty
12.2020
Certificate of Completion - First Aid, Customer Service & Communication
The Maritime Institute Of Barbados
07.2016
UWI School of Continuing Studies - Proficiency General Information Technology, Mathematics, Social Studies
UWI School of Continuing Studies
01.2008
Ellerslie Secondary School - Proficiency Grade English Language, General
Ellerslie Secondary School
01.2007
St.Ursula's Secondary School -
St.Ursula's Secondary School
01.2003
Skills
- Room Master
- PMS
- Opera
- Office Suite
- G Suite
- QuickBooks
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Access
Timeline
Prep Chef
Royal WestMoreLand Country Club
10.2022 - 12.2022
Front Desk Receptionist
Accra Beach Hotel
06.2015 - 11.2018
Clinique Sales Representative
Senses Cosmetics Stores
05.2013 - Current
Temporary Sales Assistant
Cave Shepherd
11.2007 - 01.2008
Certificate of completion - Waxing & Eyebrow Tinting
Eden Sophia Beauty
Certificate of Completion - First Aid, Customer Service & Communication
The Maritime Institute Of Barbados
UWI School of Continuing Studies - Proficiency General Information Technology, Mathematics, Social Studies
UWI School of Continuing Studies
Ellerslie Secondary School - Proficiency Grade English Language, General
Ellerslie Secondary School
St.Ursula's Secondary School -
St.Ursula's Secondary School
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