Steven Nicholls
Bridgetown,St. Michael
Summary
Dynamic and results-driven manager with a proven record of leading high-performing teams, optimizing operations, and delivering measurable business impact. Recognized for strong leadership, clear communication, and the ability to turn challenges into opportunities. I build trust, drive accountability, and create an environment where people do their best work. Known as the go-to problem solver and the person who gets things done, I bring a balance of strategic thinking and hands-on execution that consistently moves organizations forward.
Overview
12
12
years of professional experience
Work history
Store Manager
Imart Inc
2025.10 - Current
- Led all aspects of store operations with full accountability for performance, presentation, and staff development.
- Directed merchandising strategy by ensuring displays were visually impactful, strategically positioned, and aligned with sales trends.
- Oversaw inventory turnover and adjusted purchasing strategies to prevent stock shortages, overstocking, and shrinkage.
- Managed all cash-handling procedures, ensuring accuracy, accountability, and full compliance with company financial policies.
- Reviewed and analyzed sales, operational, and inventory reports to identify opportunities for growth and efficiency improvements.
- Oversaw receiving operations, verified delivery accuracy, and maintained a streamlined and organized stockroom.
- Led all stock-taking activities, resolved discrepancies, and strengthened inventory-control processes to reduce loss.
- Created, adjusted, and approved staff rosters based on business needs, labor budgets, and employee strengths.
- Took the lead on disciplinary matters, delivering performance management, coaching, and corrective action when necessary.
- Built a strong, motivated team by delivering training, fostering development, and setting clear performance expectations.
- Ensured outstanding customer service standards and personally resolved escalated issues to maintain brand reputation.
- Maintained top-tier store presentation, cleanliness, safety, and adherence to company operational standards.
- Oversaw theft and loss-prevention procedures, monitored systems, and responded appropriately to incidents.
- Managed all product ordering and vendor communication, ensuring timely deliveries and data-driven purchasing decisions.
- Led the full onboarding, training, and development process for all new hires to ensure operational readiness and long-term success.
- Drove store success through strong leadership, strategic planning, and a commitment to continuous improvement.
Assistant Store Manager
Imart Inc
2025.03 - 2025.10
- Ensured all product displays were visually appealing, strategically placed, and fully stocked while adhering to company merchandising standards.
- Monitored inventory turnover to maintain optimal stock levels and promote high-demand items.
- Supervised daily cash handling, register balancing, and deposit verification in alignment with company policies.
- Compiled and analyzed sales, inventory, and operational reports to support decision-making for upper management.
- Oversaw receiving processes by verifying deliveries, updating documentation, and maintaining an organized stockroom.
- Coordinated and supervised regular stock takes, promptly addressing discrepancies to reduce shrinkage and operational issues.
- Prepared and managed staff rosters to ensure appropriate coverage while balancing availability, skill sets, and labor budgets.
- Addressed team performance concerns professionally and supported the Store Manager in coaching and corrective actions.
- Fostered a positive team environment by training, mentoring, and motivating staff to reach performance expectations.
- Ensured consistent delivery of exceptional customer service and handled escalated customer concerns effectively.
- Maintained store cleanliness, organization, and adherence to hygiene and safety standards.
- Monitored theft-prevention procedures and collaborated with management and security teams when incidents occurred.
- Managed product ordering, supplier coordination, and purchasing adjustments based on sales trends.
- Assisted with onboarding new hires, providing training on store policies, merchandising, customer service, and cash handling.
- Monitored new employees' progress and provided ongoing feedback and support.
Supervisor
LC Caesars (Barbados) Limited
2023.11 - 2025.02
- Direct the efficient and accurate preparation and sale of products to maximize guest satisfaction
- Assume full responsibility for restaurant profit and loss management by following cash control and security procedures
- Maintain inventory and oversee labor management to optimize restaurant performance.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Managed internal operational standards and productivity targets.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Compiled training materials for new employees and tracked skill development.
- Completed weekly payroll for [17} employees.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
Shop Assistant
Massy Stores Barbados Ltd
2015.01 - 2023.11
- Assist customers in retrieving items from inaccessible areas or obtaining products from the warehouse, especially if they have difficulty handling the products
- Follow approved procedures for receiving, storing, price marking, and restocking products to ensure quality, accuracy, and proper product rotation
- Monitor stock to control inventory, minimize out-of-stock and over-stock situations, and maximize sales and turnover
- Use the correct pricing as listed in the store's pricing guide and ensure that all merchandise is properly priced
- Handle damaged and spoiled products according to company policy and assist in controlling the level of damaged goods
- Rotate perishable merchandise according to store policy and product expiry dates, and remove expired merchandise.
- Boosted customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer complaints and issues in a professional manner to maintain positive relationships.
Customer Service Attendant
Massy Stores Barbados Ltd
2014.06 - 2015.01
- Assist customers by retrieving items that are inaccessible or difficult for them to handle or carry
- Bag customers' purchases according to established standards and take them to their cars if needed
- Stay alert and maintain a high level of efficiency at all times
- Perform price checks when necessary
- Retrieve items from the shelves to replace exchanges or items that the customer wants to purchase but either forgot until they had already proceeded through checkout, or were discovered to be defective or damaged at checkout.
Education
Operations and Production Management -
Barbados Institute of Management And Productivity
2025 -
Human Resources Management -
Barbados Institute of Management And Productivity
2024 -
Supervisory Management -
Barbados Institute of Management And Productivity
2022 -
St. Leonard's Secondary School
Skills
- Leadership & Team Management
- Customer Service Excellence
- Sales & Revenue Growth
- Inventory Management
- Staff Training & Development
- Budgeting & Financial Planning
- Conflict Resolution
- Strategic Planning
- Problem Solving & Critical Thinking
- Communication & Interpersonal Skills
- Time Management & Organizational Skills
- Merchandising & Visual Display
- Data Analysis & Reporting
- Goal Setting & Performance Tracking
- Adaptability & Flexibility
Timeline
Store Manager
Imart Inc
2025.10 - Current
Assistant Store Manager
Imart Inc
2025.03 - 2025.10
Supervisor
LC Caesars (Barbados) Limited
2023.11 - 2025.02
Shop Assistant
Massy Stores Barbados Ltd
2015.01 - 2023.11
Customer Service Attendant
Massy Stores Barbados Ltd
2014.06 - 2015.01
Operations and Production Management -
Barbados Institute of Management And Productivity
2025 -
Human Resources Management -
Barbados Institute of Management And Productivity
2024 -
Supervisory Management -
Barbados Institute of Management And Productivity
2022 -
St. Leonard's Secondary School