Stephen Leo
Lowlands Park,Barbados
Summary
Adept at transforming customer engagement into memorable experiences, I leveraged my public speaking and leadership skills at Onboard Media to significantly enhance presentation impact and drive sales. My strategic approach to staff management and store operations, honed across roles with major cruise lines, consistently boosts revenue and customer satisfaction.
Overview
22
22
years of professional experience
Work History
Presentation Specialist
Onboard Media (Carnival Cruise Line)
Miami , Florida
02.2024 - 01.2025
- Gave out product samples, coupons and pamphlets to encourage sales.
- Incorporated storytelling techniques to make presentations more engaging and memorable for the audience.
- Edited existing PowerPoint slides for clarity and consistency.
- Collaborated with design team on visual elements of presentations.
- Built effective partner store relationships to improve customer satisfaction.
- Prepared handouts, agendas, scripts, and other related materials as needed.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
Brand Ambassador
EFFY Jewelry (Princess Cruises)
New York, New York
07.2018 - 10.2023
- Implemented creative strategies to attract attention during public events.
- Tracked and reported on engagement metrics from promotional activities.
- Organized and carried out promotional events, set up and tore down event sites and interacted with customers.
- Incorporated costumes and attention-grabbing techniques to boost promotional success.
- Participated in team meetings to discuss strategies and share feedback from the field.
- Increased sales and brand awareness through face-to-face marketing.
Gift Shop Manager
Dufry Cruise Services (Norwegian & Carnival Cruise Lines)
Miami , Florida
06.2016 - 04.2018
- Organized promotional events such as giveaways or discounts to boost sales figures.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Planned and implemented seasonal merchandise displays.
Sales Associate/Assistant Shop Manager
Dufry Cruise Services (Norwegian Cruise Lines)
Miami , Florida
06.2014 - 04.2016
- Ticketed, arranged and displayed merchandise to promote sales.
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
- Conducted inventories on a regular basis to track stock levels.
- Restocked shelves as needed to ensure sufficient inventory levels.
Sales Associate
Norwegian Cruise Line
Miami , Florida
02.2005 - 04.2008
- Worked with fellow sales team members to achieve group targets.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Ticketed, arranged and displayed merchandise to promote sales.
- Conducted product demonstrations to highlight features and benefits.
- Provided accurate information about products, prices and services.
- Organized store by returning merchandise to proper areas and restocked displays.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Sales Associate
Duty Free Caribbean (Barbados)
Bridgetown , Barbados
05.2003 - 01.2005
- Duty free sales of primarily liquor and tobacco products as well as fragrances and clothing
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Organized store by returning merchandise to proper areas and restocked displays.
Education
Diploma - Mechanical Engineering
Samuel Jackman Prescod Polytechnic
Barbados01.2003
CXC (Caribbean examinations council) - Mathematics, English Language, Geography
coleridge & parry secondary school
Barbados01.1999
Skills
- Management
- Communication
- Leadership
- Employee training
- Store operations
- Revenue generation
- Staff management
- Public speaking
Affiliations
- Always maintaining a healthy lifestyle through cycling, usually accumulating over 600km a month.
- Passionate about flying aircraft and have done a few lessons on light aircraft. I'm looking o achieve my Private Pilot's License.
- Music lover and enjoy playing guitar and harmonica.
Accomplishments
- Top Comment Comment Card Award (July 2016) - This award recognizes a level of exceptional service provided to the guests aboard Norwegian Cruise Line.
Languages
English
First Language
Spanish
Elementary (A2)
A2
Serbian
Beginner
A1
References
References available upon request.
Timeline
Presentation Specialist
Onboard Media (Carnival Cruise Line)
02.2024 - 01.2025
Brand Ambassador
EFFY Jewelry (Princess Cruises)
07.2018 - 10.2023
Gift Shop Manager
Dufry Cruise Services (Norwegian & Carnival Cruise Lines)
06.2016 - 04.2018
Sales Associate/Assistant Shop Manager
Dufry Cruise Services (Norwegian Cruise Lines)
06.2014 - 04.2016
Sales Associate
Norwegian Cruise Line
02.2005 - 04.2008
Sales Associate
Duty Free Caribbean (Barbados)
05.2003 - 01.2005
Diploma - Mechanical Engineering
Samuel Jackman Prescod Polytechnic
CXC (Caribbean examinations council) - Mathematics, English Language, Geography
coleridge & parry secondary school
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