Stephanie Austin-Milligan
Bay Tree House, Golf Club Road, Rockley, Christ Church
Summary
Experienced Customer Service Supervisor bringing years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
23
23
years of professional experience
Work History
Customer Service Supervisor
Caribbean International Freight & Logistics
Current
Sales Executive
Caribbean International Freight & Logistics
01.2019 - 01.2020
Front Desk Manager
Colony Club Hotel
01.2017 - 01.2018
Assistant Front Desk Manager
Colony Club Hotel
01.2014 - 01.2017
Head Receptionist
Colony Club Hotel
01.2013 - 01.2014
Shift Leader
Colony Club Hotel
01.2012 - 01.2013
Receptionist
Tamarind Hotel
01.2010 - 01.2012
Senior Waitress/Hostess
Bubbas Sports Bar
01.1997 - 01.2010
Education
Ellerslie Secondary School
Alleyne Secondary School
St. Stephen’s Primary School
Skills
- Maintaining and increasing current cargo volumes to and for all destinations which the company service
- Answering telephone and dispatching customers in an efficient manner
- Providing customers with accurate quotation rates
- Follow-up visits with new customers after shipment has to ensure they are happy with the level of services received
- Participating on behalf of company in exhibitions or conferences when necessary
- Maintaining monthly and weekly sales targets
- Input of manifest into Accpac
- Creating invoices and receipts using the company’s accounting program
- Collecting monies received by staff at the end of the shift and submitting to accounts department
- Scheduling deliveries
- Resolve any customer issues which may arise!
- Effective communication with Miami team
- Attend weekly meetings with Managing Director
- Overseeing the busiest check-in and check-out times to maximize efficiency and guests’ satisfaction
- Providing concierge services including booking restaurants, car rentals, golf, tennis, horseback riding, island tours, spa services etc
- Arranging transfers/meet & greet services to/from the airport
- Conducting of Site Inspections with potential clients and Tour operators
- Assigning guests rooms and ensuring requests are met where possible
- Cashiering duties: handling foreign currency exchanges, cash payments, travelers cheques, credit card processing, etc
- Upselling and promoting rooms and activities
- Rostering staff
- Monitoring guest Ledger Balance reports, room accounts and credit limits
- Ensuring speedy reply to all guest queries or information requests via email
- Submitting monthly reports to General Manager
- Switchboard operation
- Processing advance deposits
- Managing departmental operating expenses
- Resolving guest complaints and queries
- Conducting staff interviews
- Organizing periodic stocktaking and managing departmental inventories
- Reviewing the OPERA Property Management System and performing required functions therein
- Time Management
- Performance Evaluation
Mission
To be in a challenging environment where my outgoing personality and organizational and people skills will be utilised, and where there will be an opportunity for further advancement.
Other Qualifications And Experience
- OPERA Hotel Management Software
- Microsoft Outlook
- Microsoft Word
- Accpac
- BFPA Peer Counseling Program
- General Secretarial Certificate
- Airline Procedures
- Accounts Basic (Bimap)
Personal Information
Date of Birth: 07/03/80
References
Tyrone Walkes 234-0039.
Danny Mansoor, General Manager - Buzo Restaurant, 234-8094
Hobbies and Interests
- Travelling
- Exercising
- Music
- Cooking
Reading, Exercising, cooking
love keeping fit honestly i am not a workout fanatic however I believe in living a healthy lifestyle. Part of living a healthy lifestyle means you have to eat well, so finding and creating new dishes is one of my hobbies.
Timeline
Customer Service Supervisor
Caribbean International Freight & Logistics
Current
Sales Executive
Caribbean International Freight & Logistics
01.2019 - 01.2020
Front Desk Manager
Colony Club Hotel
01.2017 - 01.2018
Assistant Front Desk Manager
Colony Club Hotel
01.2014 - 01.2017
Head Receptionist
Colony Club Hotel
01.2013 - 01.2014
Shift Leader
Colony Club Hotel
01.2012 - 01.2013
Receptionist
Tamarind Hotel
01.2010 - 01.2012
Senior Waitress/Hostess
Bubbas Sports Bar
01.1997 - 01.2010
Ellerslie Secondary School
Alleyne Secondary School
St. Stephen’s Primary School
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