Stefan Teichert
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Experienced with OEM manufacturing in automotive and motorcycle industry. Global sales experience in US, Europe, South America and Asia.
Overview
27
27
years of professional experience
Work History
Founder and Head of Sales, Operations and Vendors
Motorcycle Company Of The West Indies
2009.06 - Current
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth. Participated in local tourism events including charitable events to improve market awareness and employee engagement and giving opportunities
- Established a successful business by identifying market needs and developing innovative solutions. Developed localized products using over 60 vendors increasing sales 15% year over year.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues. Developed sales and store environment of engaging customer beyond the purchase by providing refreshments, activities and local knowledge.
- Led the strategic planning process to define business goals and ensure alignment across all departments. Annual staff planning sessions and monthly and quarterly reviews of results adjusting ordering needs.
- Hired and managed 15 sales staff over multiple locations to deal with high net worth and multi-lingual customers for add on sales increasing sales by 30% per customer.
Aftermarket Sales Manager
Harley-Davidson Motor Company
2001.01 - 2009.03
- Strengthened brand presence, executing targeted marketing campaigns in collaboration with the marketing team. Developed Point of Sale programs and provided advertising and Brand Positioning to manage Dealer promotions.
- Boosted customer satisfaction with tailored product offerings and personalized service. Provided input to internal product managers for Dealer specific needs such as country requirements. Worked with Motor Clothes Department to develop product line that met specific market requests such as sizing and geographic and weather related needs.
- Developed comprehensive training programs for new recruits, ensuring a strong understanding of company products and services. Did direct train the trainer programs in 50+ dealers increasing sales on average by 25%
- Maximized profit margins using strategic pricing models considering factors like volume discounts and special promotions. Special programs for high value Parts and Accessories along with Dealer "specials" for overstock parts with value of over $15 million a year.
- Worked with Distributor, Dealer and end Sales associate and developed programs to increase sales over 175%. Developed sales programs and dealer incentives rewarding dealer sales representatives directly.
- Analyzed and identified new market opportunities world wide with new dealers in 15 countries including Europe, Asia and South America
- Drove multi-functional teams to to increase efficiency for company and customer satisfaction by improving shipping methods decreasing cost of dealer by 30% and reduced cost to company by 15%
- Developed template for model dealer including space requirements for motorcycle, parts and accessories, Motor Clothes and miscellaneous items such as number os parking spaces. Implemented in 15 markets world wide improving both dealer and company profitability and sustainability. Introduced Retail store design and visual merchandising in 50 dealers increasing sales by 200% over 4 years.
District Sales Manager
Harley-Davidson Motor Company
1999.01 - 2002.02
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization. Worked with other District Managers to implement initial orders and regular re-stocking orders.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Increased sales revenue by developing and implementing effective sales strategies for the district. Increased sales from 1500 to 3,000 units over 3 years for 18 dealers, adding 8 new dealers
- Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building. Worked with Executive Management to develop rewards program for dealers including High Performing Dealer awarding and financial incentives.
Service and Parts Manager
Alfa Romeo
1997.01 - 1999.01
- Oversaw facility upkeep to create a clean, safe workspace that met regulatory compliance standards.
- Increased customer satisfaction by implementing efficient service and parts management strategies.
- Established effective communication channels with customers, enhancing their service experience and promoting repeat business.
- Boosted employee morale by recognizing exceptional work performance regularly which led to increased productivity.
- Reviewed warranty claims and evaluate quality issued. Developed database and analytical tools for review at Headquarters
Education
Associate of Applied Science - Trade Studies For Retail And Wholesales Business
Kaufmann Fuer Gross-und Einelhandel
Frankfurt Germany01.1997
Associate of Applied Science - Mechanical Engineering
University of Darmstadt
Darmstadt Germany12.1996
Skills
- Team Leadership
- Strategic Thinking
- Marketing
- Entrepreneurial and Innovative
- New Product Development
Languages
German
Native language
English
Proficient
C2
Timeline
Founder and Head of Sales, Operations and Vendors
Motorcycle Company Of The West Indies
2009.06 - Current
Aftermarket Sales Manager
Harley-Davidson Motor Company
2001.01 - 2009.03
District Sales Manager
Harley-Davidson Motor Company
1999.01 - 2002.02
Service and Parts Manager
Alfa Romeo
1997.01 - 1999.01
Associate of Applied Science - Trade Studies For Retail And Wholesales Business
Kaufmann Fuer Gross-und Einelhandel
Associate of Applied Science - Mechanical Engineering
University of Darmstadt
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