Sophia Pinder
Medical Records Supervisor
St. Philip,Barbados
Summary
With a proven track record at The Queen Elizabeth Hospital, I excel in streamlining processes and enhancing patient care through meticulous medical records management. My expertise in Microsoft Office Suite and commitment to patient confidentiality stand out. Skilled in multitasking and critical thinking, I've significantly improved operational efficiency and team productivity.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Medical Records Supervisor
The Queen Elizabeth Hospital
10.2022 - Current
- Contributed to quality improvement initiatives by identifying areas for streamlining processes within the Medical Records Department.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA regulations and institutional policies.
- Managed a team of medical records clerks, providing guidance, support, and mentorship to ensure high-quality work output.
- Achieved operational excellence by continuously monitoring and evaluating the performance of medical records staff members.
- Established criteria and procedures for releasing patient information according to facility policy and legal requirements.
- Collaborated effectively with interdisciplinary teams like physicians, nurses and administrators to ensure well-coordinated patient care.
- Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
- Maintained accuracy, completeness, and security for medical records and health information.
- Verified accuracy of patient information in medical records.
- Assisted in training new staff on medical record processing and filing procedures.
- Generated and maintained statistical data related to medical records.
- Used classification manuals to gain additional knowledge of disease and diagnoses processes.
- Improved patient care by ensuring timely access to accurate and complete medical records for healthcare professionals.
- Reduced errors in record-keeping by conducting regular audits and providing staff training on best practices.
- Maximized team productivity with effective scheduling, task delegation, and performance monitoring.
Medical Records Clerk
The Queen Elizabeth Hospital
12.1991 - 10.2022
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Supported medical staff by providing organized and accurate medical records.
- Responded to patient inquiries to provide information and details of medical records.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Maintained patient records in compliance with security regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Performed regular audits of stored medical records to verify accuracy, completeness, and adherence to documentation requirements.
- Assisted in training new Medical Records Clerks, sharing best practices for managing files efficiently while maintaining confidentiality.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
- Supported clinical decision-making by promptly delivering requested medical records to healthcare providers.
- Responded to external requests for patient information, adhering to strict privacy regulations.
- Contributed to team meetings with suggestions for process improvements, leading to more efficient operations.
- Managed record retention schedules, ensuring legal compliance and efficient use of storage space.
- Trained new clerks on proper record handling and documentation procedures to maintain quality standards.
- Input data into computer programs and filing systems.
- Maintained accuracy, completeness, and security for medical records and health information.
- Generated and maintained statistical data related to medical records.
- Used classification manuals to gain additional knowledge of disease and diagnoses processes.
Medical Secretary
Elcourt Clinic
09.1986 - 12.1991
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
- Boosted patient retention by providing exceptional customer service and building rapport with each individual.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Received and routed laboratory results to correct clinical staff members.
Legal Clerk
Juris Chambers
01.1986 - 08.1986
- Adhered to strict ethical guidelines while performing legal clerk duties, demonstrating integrity and commitment to the profession.
- Conducted thorough legal research, providing valuable insights to support attorney decisionmaking.
- Streamlined legal document filing system, reducing retrieval time for attorneys and paralegals.
- Maintained strict confidentiality while handling sensitive client information, fostering trust among colleagues and clients.
- Contributed to a positive work environment through effective collaboration with coworkers and displaying professionalism at all times.
Education
Health Information Management
Barbados Community College
Barbados Information Technology
Barbados Community College
BarbadosDiploma - Health Informatics
Barbados Community College
Barbados 01-2003
Skills
- Multitasking proficiency
- Critical thinking
- Written and verbal communication
- Medical terminology expertise
- Microsoft Office Suite
- Patient confidentiality assurance
- Certified professional coder
- Medical transcription
- Customer service
Certification
- ICD-10-CM/PCS Trained (on the job)
Work Preference
Work Type
Part TimeWork Location
RemoteImportant To Me
Work from home optionTimeline
Medical Records Supervisor
The Queen Elizabeth Hospital
10.2022 - Current
Medical Records Clerk
The Queen Elizabeth Hospital
12.1991 - 10.2022
Medical Secretary
Elcourt Clinic
09.1986 - 12.1991
Legal Clerk
Juris Chambers
01.1986 - 08.1986
- ICD-10-CM/PCS Trained (on the job)
Health Information Management
Barbados Community College
Information Technology
Barbados Community College
Diploma - Health Informatics
Barbados Community College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Similar Profiles
Shinsu Sosa KuruvillaShinsu Sosa Kuruvilla
Transfusion Practitioner at The Queen Elizabeth Hospital Kings LynnTransfusion Practitioner at The Queen Elizabeth Hospital Kings Lynn
Ainsleigh ClarkAinsleigh Clark
Licensed Practical Nurse at Queen Elizabeth HospitalLicensed Practical Nurse at Queen Elizabeth Hospital
ALVIN FRANCISCOALVIN FRANCISCO
Sterile Processing Technician (Casual Position) at Queen Elizabeth HospitalSterile Processing Technician (Casual Position) at Queen Elizabeth Hospital