Shontelle Walker-Harewood
Sales Consultant & Finance Analyst
Christ Church
Summary
An ambitious, committed and articulate Sales professional seeking the position of Senior Sales Expert within your company. I have over ten years of Sales and Customer Service experience with excellent leadership and business development skills. A key objective is excelling in this role where my experience, analytical and excellent communication skills can be leveraged for the company’s success.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work History
Chargeback Analyst (Finance)
Gildan Activewear Inc.
10.2022 - Current
- Analyzes chargeback claims to determine what documentation and method of research is required to resolve or challenge claims
- Gathers necessary data to validate claims by researching customers' websites and contacting their claims and/or accounting departments
- Provides information to help determine the validity of chargeback claims
- Pursues denied claims by gathering additional information as needed; enlists assistance from other departments (i.e
- Sales manager, department manager, director, etc.) as needed; forwards denied claim information to manager level for review
- Maintains and updates multiple Customer Daily Logs used for tracking claims and historical data
- Logs are balanced to JDE accounting system.
Account Representative
Gildan Activewear Inc.
04.2021 - 01.2022
- Claims processing
- Evaluate chargebacks submitted by the customer
- Provide supporting documents to the Credit team to determine validity of claims
- Update Claims log for tracking and auditing purposes
- Liaise with Sales team to confirm pricing and contact customers to request supporting information for chargebacks
- Generate weekly reports and sales analysis
- Processing customer orders and load management for 25+ customer accounts
- Promote and maintain customer retention
- Handle customer queries and solve any issues with speed and professionalism
- Submit requests for Marketing collateral such as samples and swatch cards.
Customer Service Representative
Gildan Activewear Inc.
10.2016 - 06.2020
- Responding to customer needs via telephone and email
- Processing customer orders
- Generate reports and sales analysis
- Claim processing
- In addition to the foregoing based on the dynamic sales environment my responsibilities included: generate sales and referring sales opportunities to Sales
- Promote and maintain customer retention
- Follow up on potential leads through the use of outbound calls
- Submit requests for Marketing collateral such as samples, swatch cards etc.
Sales and Business Development Manager
Rebilly Inc
11.2014 - 02.2016
- Manage client base and influence the success of the Sales department
- Develop and manage new business initiatives such as B2B Sales and Lead Generation designed to gain market share
- Plan and execute sales strategies
- Lead, manage and motivate the sales team
- Set monthly targets, reporting and analyze data
- Grow customer base and influence brand profitability
- Design and implement marketing strategies that increase portfolio growth
- Provide administrative assistance, plan and present in monthly meetings
- Assist in order processing and actively participate and present at trade shows.
Sales & Marketing Research Analyst
MarketOne Barbados
07.2008 - 10.2014
- Event Recruitment: Awareness Building by making 100+ calls daily across the USA, Canada, APAC and EMEA with C level Executives; Solidifying Registrations and Confirmations; Seeking referrals for other participants; Sending Emails to confirm attendance
- Executive Research: Searches for Executives across the USA and Canada
- Successfully negotiated contracts resulting in excellent ROI
- Worked and built relationships for major clients
- Maintained customer and client satisfaction resulting in recurring business
- Responsible for business development, client interface, sourcing and some recruitment
- Sales Lead Development: Conducting high level B2B calls across the USA, Canada, APAC and EMEA with C level Executives to uncover any business opportunities on behalf of our clients and generating sales opportunities for SAP; Account Profiling & Survey Research
- List Development for net new contacts: Ensure teleservices profitability through constant collaboration, planning and review with executives, business development and managers.
Education
Certificate - Marketing
Wharton Business School, Coursera
Online 03.2022 - 08.2022
Certificate - Business Development,Secretarial Admin, Marketing
BIMAP Quality
Bridgetown 09.2021 - 09.2022
High School Diploma -
Christ Church Foundation School
Bridgetown 05.2001 -
Skills
Problem Solving Skills
Timeline
Chargeback Analyst (Finance)
Gildan Activewear Inc.
10.2022 - Current
Certificate - Marketing
Wharton Business School, Coursera
03.2022 - 08.2022
Certificate - Business Development,Secretarial Admin, Marketing
BIMAP Quality
09.2021 - 09.2022
Account Representative
Gildan Activewear Inc.
04.2021 - 01.2022
Customer Service Representative
Gildan Activewear Inc.
10.2016 - 06.2020
Sales and Business Development Manager
Rebilly Inc
11.2014 - 02.2016
Sales & Marketing Research Analyst
MarketOne Barbados
07.2008 - 10.2014
High School Diploma -
Christ Church Foundation School
05.2001 -
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