Shoin Small
Silver Hill
Summary
Proven Technical Coordinator with a track record of enhancing productivity at Amalgamated Security Services through expert network management and effective cross-functional collaboration. Excelled in implementing technology solutions and establishing data security best practices, significantly improving team efficiency and information integrity. Skilled in hardware maintenance and adept at fostering team problem-solving.
Overview
16
16
years of professional experience
Work History
Technical Coordinator
Amalgamated Security Services
Bldg 1 RK Complex Pine Industrial ESt, St. Michael
10.2008 - Current
- Handled escalated calls for technical support to back up team members.
- Collaborated with cross-functional teams for seamless integration of technology solutions, improving overall productivity.
- Maintained detailed documentation on all technical procedures, providing a valuable resource for team members seeking guidance or clarification on specific tasks or processes.
- Set schedules for preventive maintenance and on-site repairs.
- Implemented best practices in data management, ensuring the security and integrity of sensitive information.
- Established troubleshooting strategies to help team members deal swiftly with common problems.
- Coordinated software updates to minimize disruptions while maximizing benefits gained from new features or bug fixes.
Education
Bachelor of Science - Business Management
The University of The West Indies
Barbados08.2024
Skills
- Network Management
- Data Analysis
- Hardware maintenance
- Project tracking
Languages
English
Native language
Spanish
Intermediate
B1
Timeline
Technical Coordinator
Amalgamated Security Services
10.2008 - Current
Bachelor of Science - Business Management
The University of The West Indies