Sherrika Pinder
Summary
Customer-oriented Sales Administrator with extensive 10-year background dealing with customers, agents and brokers. Experienced in resolving customer disputes, onboarding customers and agents. Organized professional recognized for creating and implementing new and efficient methods for the department.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Administrator
ICBL
06.2013 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Established and cultivated solid business relationships with new or existing customers.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Process and ensure accuracy of forms
- Identified and resolved application discrepancies for accuracy.
- Ensured that all ALMI and FATCA requirements are met
- Built strong relationships with Agents and Brokers to ensure smooth flow of operation
Underwriter
ICBL
12.2011 - 05.2013
- Met with customers, agents and brokers to negotiate coverage, price, and service delivery.
- Prepared proposals for potential group business
- Collaborated with team members to provide best rates to potential group business
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Provided meeting support by taking minutes and dictations
- Onboarded new Life and Health group business
Clerk/Typist
ICBL
04.2010 - 05.2013
- Provided quality clerical support through data entry.
- Produced high-quality communications for internal and external use.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Interacted with customers by phone, email, or in-person to provide information.
Education
Bachelor of Science - Management Studies
University of The West Indies
Cave Hill, St. MichaelAssociate of Arts - Office Administration And Management
Barbados Community College
Howell's Cross Road, St. Michael Skills
- Sales Tracking
- Customer Support Needs Assessment
- Database Management
- Customer Service and Assistance
- Continuous Improvements
- Product Knowledge
- Time Management
- Attention to detail
Certification
Certificate in Human Resource Management
University of the West Indies - Open Campus
Associate, Life Management Institute
Life Office Management Association
Associate, Customer Service
Life Office Management Association
Timeline
Sales Administrator
ICBL
06.2013 - Current
Underwriter
ICBL
12.2011 - 05.2013
Clerk/Typist
ICBL
04.2010 - 05.2013
Bachelor of Science - Management Studies
University of The West Indies
Associate of Arts - Office Administration And Management
Barbados Community College
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