Sherika Harewood
Durants Village, Holder's Hill,St. James
Summary
Results-oriented professional with a strong background in inventory management and client relations at Packaging Centre Ltd. Known for resolving challenges and improving customer satisfaction through clear communication. Experienced in data analytics, contributing to strategic enhancements and collaborative efforts to meet organizational objectives.
Overview
14
14
years of professional experience
Work History
Customer Service Representative & Inventory Clerk
Packaging Centre Ltd.
Green Hill, St. Michael
03.2024 - 04.2026
- Guided customers through product inquiries and order placements, ensuring clarity and satisfaction.
- Resolved customer complaints utilizing proficient communication and problem-solving strategies.
- Facilitated seamless resolution of customer returns and exchanges, enhancing overall satisfaction.
- Conducted regular inventory checks, ensuring accurate records and supporting effective inventory management.
- Recommended effective inventory adjustments by analyzing stock movement and surplus.
Service Co-ordinator
Electric Sales & Services Ltd.
Wildey, St. Michael
02.2023 - 02.2024
- Coordinated service requests to achieve timely customer resolutions.
- Communicated with clients to clarify service requirements and gather critical information for service delivery.
- Scheduled maintenance contracts monthly to ensure on-time service delivery.
- Tracked daily work orders to improve project oversight and accountability.
- Collaborated with supervisors, technicians, and departments to efficiently complete tasks.
- Created training materials on service procedures and tools to onboard new staff.
- Updated back order listings to maintain accurate inventory records.
- Ensured payroll accuracy by verifying submitted timesheets to ensure payroll accuracy.
Sales Analyst
The West India Biscuit Company
Gills Road, St. Michael
09.2012 - 03.2016
- Analyzed sales data to identify trends and customer preferences, enhancing product performance.
- Monitored sales performance against budget and historical data to drive strategic decisions.
- Generated comprehensive reports on sales performance metrics and insights from processed data.
- Summarized data analyses to recommend strategic improvements based on findings.
- Developed promotional strategies with marketing, leveraging data insights to enhance product visibility.
- Conducted market research to assess competitive landscape and inform pricing strategies.
- Aligned marketing strategies with data-driven objectives, supporting overall team initiatives.
Education
Certificate - Inventory And Warehouse Management
UWI - Open Campus
St. Michael01-2025
Certificate - Quick Books
BIMAP
St. Michael04-2022
Diploma - Sales Management
BIMAP
St. Michael01-2020
Diploma - Marketing Management
BIMAP
St. Michael01-2016
Certificate - Front Office & Reception Sales Procedures
Barbados Community College
St. Michael09-2012
CAPE - Management of Business; Economics; Accounts
The Queens College Secondary School
St. James06-2012
Skills
- Inventory control
- Client support software
- Accounts management
- Warehouse operations
- Service coordination
- Data analytics
- Issue resolution
- Scheduling appointments
- Proficiency in office equipment
- Relationship management
- Collaborative teamwork
- Negotiation tactics
- Effective communication
- Self-driven motivation
- Telephone professionalism
Affiliations
- Social Networking
- Gardening
- Cooking
- Exercising
Timeline
Customer Service Representative & Inventory Clerk
Packaging Centre Ltd.
03.2024 - 04.2026
Service Co-ordinator
Electric Sales & Services Ltd.
02.2023 - 02.2024
Sales Analyst
The West India Biscuit Company
09.2012 - 03.2016
Certificate - Inventory And Warehouse Management
UWI - Open Campus
Certificate - Quick Books
BIMAP
Diploma - Sales Management
BIMAP
Diploma - Marketing Management
BIMAP
Certificate - Front Office & Reception Sales Procedures
Barbados Community College
CAPE - Management of Business; Economics; Accounts
The Queens College Secondary School