Shemia Leacock
Bridgetown, Barbados ,08
Summary
Driven professional with strong work ethic and adaptability. Demonstrates effective communication and teamwork skills while consistently achieving company goals. Committed to mastering new skills and delivering exceptional service. Focused on continuous learning and professional development.
Overview
2
2
years of professional experience
Work History
Operation Associate (casual)
West Indies Rum Distillery
Brighton, Black Rock St.Michael
08.2024 - 11.2025
- Coordinated inventory and supplies management to maintain availability of materials.
- Operated a variety of machinery and tools safely and efficiently.
- Enhanced customer satisfaction by implementing creative solutions to resolve issues.
- Collaborated with team members to improve workplace productivity.
- Updated and maintained databases with current information.
Housekeeping Room Attendant (casual)
Sam Lord’s Castle Wyndham Grand Resort
Sam lord’s castle belair rd, long bay, St.Philip
04.2024 - 06.2024
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Maintained cleaning cart stocked with fresh linens and towels for efficient service delivery.
- Inspected all assigned rooms upon completion of cleaning duties.
- Inspected and verified rooms against cleanliness and tidiness standards.
- Replenished room amenities according to established guidelines.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Responded promptly to requests from guests and other departments.
- Replenished room amenities to enhance guest experience based on established guidelines.
Insurance Call Center Agent
Km2 Solution
Harbour Road, St.Michael
12.2023 - 04.2024
- Resolved customer service inquiries promptly and efficiently.
- Followed up with customers to ensure satisfaction with products and services.
- Utilized problem-solving techniques to resolve issues for difficult or irate customers.
- Managed customer accounts, including updating account information.
- Identified customer needs by asking probing questions and actively listening to responses.
- Greeted customers at the front desk with a warm and welcoming attitude. in a professional and courteous manner.
- Identified customer needs through probing questions and active listening.
- Processed orders accurately and timely.
- Adjusted communication style based on individual customer needs.
Education
Caribbean Examination Council (CXC) -
Frederick Smith Secondary School
Holetown, St.JamesSkills
- Inventory management
- Equipment operation
- Database management
- Quality control
- Problem resolution
- Machinery maintenance
- Cross-functional teamwork
- Organizational skills
- Account management
- Attention to detail
- Customer service
- Cross-functional teamwork
Timeline
Operation Associate (casual)
West Indies Rum Distillery
08.2024 - 11.2025
Housekeeping Room Attendant (casual)
Sam Lord’s Castle Wyndham Grand Resort
04.2024 - 06.2024
Insurance Call Center Agent
Km2 Solution
12.2023 - 04.2024
Caribbean Examination Council (CXC) -
Frederick Smith Secondary School