Shelley Juliette Blades

Supervise the Licensing and Permits section to ensure the objectives are achieved daily.

Provide excellent service and attention to customers when face-to-face or through phone conversations.

Liaise with key stakeholders of the global business sector, and communicate effectively with them on all matters regarding the licensing process.

Approach customers and engage in conversation through the use of effective interpersonal and people skills.

Monitor the compliance of business entities with relevant legislation and license requirements.

Liaise with the developers of the BLISS online portal in onboarding and troubleshooting for the service providers by providing technical support, existing reports, dashboards, or other tools.

Demonstrate strong problem-solving skills, resolving issues efficiently and effectively.

Conduct testing of software and systems to ensure quality and reliability.

Work effectively in team environments to make the workplace more productive.

Provide support and guidance to colleagues to maintain a collaborative work environment.

Prepare statistics for various reports for internal and external departments.

• Greeted and assisted customers to foster positive experiences with customer requests and answered questions to improve satisfaction.
• Preliminary evaluation of applications and renewals to ensure completeness before processing.
• Communicate with service providers daily for any required information for the processing of their applications.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Compiled and submitted monthly and yearly reports.

• Provides management support and guidance for the development and implementation of public sector reform initiatives and activities within Ministries and Departments.
• Assisted in developing proposals for new projects, programs, and initiatives.
• Created marketing materials such as brochures, newsletters, press releases.
• Participated in regular meetings with senior management team to discuss progress.
• Coordinated special events such as galas or receptions that promoted the organisation's mission.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Completed day-to-day duties accurately and efficiently.

• Supervision of staff within the Long Term Pension Section to ensure adherence to detailed procedures on NIS policies, rules and regulations
• Make decisions to assist in the smooth running of the sections through prompt and professional service and assist the staff with customer issues / queries etc
• Approve Invalidity Portfolio
• Conduct numerous presentations throughout the private sector on the NIS pension scheme

• Provide advice on Labour and Employment legislation as well as on Human Resource and Industrial Relation matters
• Assist in giving advice to members on disciplinary and grievance handling procedures at meetings whether the domestic or Labour Department Level
• Conduct collective bargaining negotiations and advise members on the administration and application of the terms of collective Labour agreements

• Supervision of staff within the Long Term Pension Section to ensure adherence to detailed procedures on NIS policies, rules and regulations
• Make decisions to assist in the smooth running of the sections through prompt and professional service and assist the staff with customer issues / queries etc
• Approve Invalidity Portfolio
• Conduct numerous presentations throughout the private sector on the NIS pension scheme

• Promoting the NIS scheme and ensuring that employers and self-employed persons comply with the statutory regulations and contribute to the NIS scheme
• Providing information as regards to rights to benefits and performing audits and visitations as may be necessary according to deadlines and targets set

• Approving the payment of Benefits and assisting in performance reviews and audits