Sheena Franklin
Bridgetown
Summary
Dynamic professional with a proven track record at Promotional and Print Services, excelling in order management and customer communication. Adept at enhancing workflows and ensuring timely deliveries, I leverage strong attention to detail and teamwork skills to drive efficiency and client satisfaction in fast-paced environments.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
Work History
Order Processing Clerk
Promotional and Print Services
Bridgetown
02.2023 - Current
- Processed customer orders efficiently using order management software.
- Coordinated with warehouse team to ensure timely shipment of products.
- Verified product availability and confirmed order details with customers.
- Assisted in resolving customer inquiries regarding order status and delivery issues.
- Collaborated with sales team to streamline order processing workflows.
- Trained new staff on order entry procedures and systems usage.
- Processed returns and exchanges according to company policies.
- Coordinated with suppliers to ensure timely delivery of products to customers.
- Inspected outgoing shipments for quality assurance purposes.
- Resolved any discrepancies or issues with customer orders in a timely fashion.
- Collaborated with other departments within the organization to ensure successful completion of customer orders.
- Received and processed incoming orders in a timely manner.
- Provided customers with tracking numbers and estimated delivery dates.
- Accurately entered customer orders into company database system.
- Ensured accuracy of all customer order information prior to processing.
- Monitored inventory levels to ensure sufficient stock available for order fulfillment.
- Verified customer payment information for each order.
- Assisted customers via telephone, email, or face-to-face regarding their orders or inquiries.
- Maintained accurate records of customer orders, including invoices and receipts.
- Monitored and tracked customer orders to meet lead times and drive on-time delivery.
- Operated handheld scanners and computer terminals to document updates.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Investigated and analyzed client complaints to identify and resolve issues.
- Informed customers by mail or telephone of unit prices, shipping dates, and anticipated delays.
Freelance Self – employed Graphic Designer
Chique Graphic Studio
01.2010 - Current
- Developed creative concepts for diverse client projects and campaigns.
- Collaborated with clients to understand design needs and preferences.
- Created graphics for print and digital media using industry-standard software.
- Ensured brand consistency across all visual materials and platforms.
- Presented design ideas and concepts to clients for feedback and approval.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Designed print materials such as brochures, flyers and posters for marketing campaigns.
- Edited photographs for use in digital media platforms including web banners and social media posts.
- Assisted in selecting colors, images, text style and layout for each project.
- Generated digital image files for use in digital and traditional printing.
- Selected colors and themes while adding functionality to create new designs.
- Leveraged proficiency in Adobe InDesign, Photoshop and Illustrator to design email blasts, catalogs, posters and other promotional materials.
- Utilized typography, color, and layout to enhance visual communication and message clarity.
- Managed multiple design projects simultaneously, ensuring timely delivery and adherence to brand standards.
- Reviewed final layouts, making improvements and suggestions as needed.
Sales Rep/ Graphic Designer
Intime Inc
01.2020 - 04.2020
- Addressed customer inquiries promptly to ensure service excellence.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Maintained accurate records of all sales and prospecting activities.
- Managed inventory levels by ordering sufficient stock for each account.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to foster positive experiences.
- Operated register, handled cash and processed credit card transactions.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Replenished and arranged items to maintain appearance.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
Sales Rep
GC SERVICES
Bridgetown
11.2006 - 11.2006
Education
English B, English A, Information Technology
LESTER VAUGHAN SECONDARY SCHOOL
BRIDGETOWN, BARBADOSSkills
- Graphic Design
- Communication
- People Skills
- Microsoft Word
- Photoshop
- Teamwork
- Order management
- Inventory monitoring
- Customer verification
- Cross-department collaboration
- Client communication
- Data entry accuracy
- Conflict resolution
- Attention to detail
- Time management
- Data entry proficiency
- Documentation expertise
- Deadline oriented
- Sales order processing
- Order logging
- Invoicing and billing
- Invoice preparation
- Dependable and responsible
- Multitasking
- Computer literacy
- Information collection
- Adaptability
Personal Information
Date of Birth: 07/11/89
Timeline
Order Processing Clerk
Promotional and Print Services
02.2023 - Current
Sales Rep/ Graphic Designer
Intime Inc
01.2020 - 04.2020
Freelance Self – employed Graphic Designer
Chique Graphic Studio
01.2010 - Current
Sales Rep
GC SERVICES
11.2006 - 11.2006
English B, English A, Information Technology
LESTER VAUGHAN SECONDARY SCHOOL