Shauntel Lee
Bridgetown
Summary
I am a 27 year old female that considers myself to be a successful individual within both the customer service and debt fields after over 5+ years . I am a efficient and competent professional. I am eager to take on new roles with long-term growth and advancement potential.
Overview
9
9
years of professional experience
Work History
Administrative Credit Collector
Unicomer Barbados
01.2022 - Current
- Improved customer relations by maintaining consistent communication and providing timely updates on account statuses.
- Reduced delinquency rates through proactive outreach and diligent follow-ups with customers.
- Expedited resolution of disputes by conducting thorough investigations and promptly addressing concerns of customers.
- Facilitated successful negotiations, leading to mutually beneficial payment arrangements with customers.
Quality Assurance Specialist
Km2 Solutions
02.2017 - 01.2022
- Improved product quality by implementing rigorous testing procedures and identifying areas for improvement.
- Conducted thorough audits of both offshore and onshore agents, resulting in increased efficiency and service to customers.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Ensuring adherence to company standards/ policies and regulatory requirements.
Health Claim Adjudicator/ Indexer
Crucible International
07.2016 - 10.2016
- Improved claim processing times by implementing efficient workflows and prioritizing urgent cases.
- Ensured accurate determinations with meticulous research and thorough investigation of disputes.
Customer Service Representative
KM2 Solutions
09.2014 - 11.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Collaborated with team members and management to develop best practices for consistent customer service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Cxc - English Grade 2
Barbados Seventh Day Adventist Secondary
Cxc - Food And Nutrition Grade 3
Barbados Seventh Day Adventist
Cxc - Electronic Document Preparation Management Grade 3
Barbados Seventh Day Adventist Secondary
Cxc - Visual Arts Grade 3
Barbados Seventh Day Adventist Secondary
Cxc - Office Administration Grade 3
Barbados Seventh Day Adventist Secondary
Cxc - Principals of Business
Barbados Seventh Day Adventist Secondary
Uwi Open Campus
Career Development Institute
Skills
- Critical Thinking
- Data Entry Accuracy
- Attention to Detail
- Professionalism
- Ethical Conduct
- Customer Service
- Effective Communication
- Computer Proficiency
- Conflict Resolution
- Telephone Etiquette
- Empathy and Tactfulness
- Teamwork Orientation
- Adaptability
Affiliations
- Mrs Stacy Payne Cashier Tel: (246) 427-5936
- Kimberley Clarke Tel: (246)833-2571
Timeline
Administrative Credit Collector
Unicomer Barbados
01.2022 - Current
Quality Assurance Specialist
Km2 Solutions
02.2017 - 01.2022
Health Claim Adjudicator/ Indexer
Crucible International
07.2016 - 10.2016
Customer Service Representative
KM2 Solutions
09.2014 - 11.2015
Cxc - English Grade 2
Barbados Seventh Day Adventist Secondary
Cxc - Food And Nutrition Grade 3
Barbados Seventh Day Adventist
Cxc - Electronic Document Preparation Management Grade 3
Barbados Seventh Day Adventist Secondary
Cxc - Visual Arts Grade 3
Barbados Seventh Day Adventist Secondary
Cxc - Office Administration Grade 3
Barbados Seventh Day Adventist Secondary
Cxc - Principals of Business
Barbados Seventh Day Adventist Secondary
Uwi Open Campus
Career Development Institute
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