SHARION P. BOYCE
St Michael
Summary
Dynamic IT professional with extensive experience at Government, excelling in user account management and system troubleshooting. Proven ability to train staff effectively while managing sensitive case information. Proficient in programming languages including SQL and Python, ensuring seamless operations and enhanced user satisfaction. Committed to delivering innovative solutions and exceptional support.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Curia Case Management Administrator
Goverment
01.2023 - Current
- Manage user accounts, case information, organize system upgrades, and projects.
- Troubleshoot user and system issues.
- Handles sensitive issues.
- Train users (staff and public).
Information Technology Officer III
Government
01.2020 - 01.2023
- Manage user accounts.
- Manage printers, computers, and other hardware.
- Troubleshoot network and computer issues.
Office Assistant
Government
07.2006 - 08.2006
- Computer operations clerk: Recording information as needed, updating paperwork, maintaining documents and word processing
Education
Degree Bsc. - Computer Science
UNIVERSITY OF THE WEST INDIES CAVEHILL CAMPUS
10.2019
CERTIFICATES - Network Administration, Computer Maintenance
Samuel Jackman Prescod Polytechnic
06.2009
Information technology Diploma - Microsoft Office Excel, Access, networks, ICTS, basic graphic editing
UNIVERSITY OF THE WEST INDIES CAVEHILL CAMPUS
08.2008
CXC CERTIFICATES - Spanish, English Languages, Information Technology, Social Studies, Mathematics
St. Leonard's boys Secondary School
06.2006
Roland Edwards Primary School
06.2000
Skills
- Programming languages such as: SQL and NO SQL, C, Python, Java, PHP, HTML, CSS
- Competent in Microsoft Office Applications
- Computer repairs
- Troubleshooting problems
- System troubleshooting
- Case management
- User account management
- Technical training
Certification
Certificates in Theory of Music: Grades 1, 2 and 3 with two distinctions and a merit respectively.
Accomplishments
- Successfully liaison with government agencies and support companies to maintain 99% uptime of department services.
- Create and generate SQL reports for government agencies.
- Create detailed end user manuals for processes.
- Run backups for active servers
References
- Mr. Oral Williams, Deputy Commissioner of Police, Royal Barbados Police Force, (246) 430-7112/430-7111
- Mr. Jeffrey Kellman, Retired Deputy Permanent Secretary, Government of Barbados, (246) 535-1608
Activities
- Technology
- Motorsport
- Cricket
- Dominoes
Timeline
Curia Case Management Administrator
Goverment
01.2023 - Current
Information Technology Officer III
Government
01.2020 - 01.2023
Office Assistant
Government
07.2006 - 08.2006
Degree Bsc. - Computer Science
UNIVERSITY OF THE WEST INDIES CAVEHILL CAMPUS
CERTIFICATES - Network Administration, Computer Maintenance
Samuel Jackman Prescod Polytechnic
Information technology Diploma - Microsoft Office Excel, Access, networks, ICTS, basic graphic editing
UNIVERSITY OF THE WEST INDIES CAVEHILL CAMPUS
CXC CERTIFICATES - Spanish, English Languages, Information Technology, Social Studies, Mathematics
St. Leonard's boys Secondary School
Roland Edwards Primary School