Shanice Adisa Jordan
Christ Church
Summary
Detail-orientated office assistant seeking career in accounting. Friendly and approachable individual committed to delivering accurate and organised financial records and reports using training and personal skills. Proficient in basic accounting, money handling, problem solving, and administrative tasks.
Offers strong academic background and committed to keeping accurate financial records by monitoring accounts payable and receivable statuses. Excellent communicator, developing rapport across all levels of business to maintain clear, concise information into accounting team. Driven to deliver high-quality service and consistent results.
Overview
16
16
years of professional experience
14
14
years of post-secondary education
Work History
Front Office Receptionist
Sandy Lane Hotel
Holetown, St. James
09.2022 - Current
- Assist the guest with airline, hotels, car rentals, tours and restaurant reservations as requested
- Confirmed appointments, communicated with guests, and updated guest records
- Planned itineraries for guests.
- Answered central telephone system and directed calls accordingly
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for guests
- Handled cash transactions and maintained sales and payments records accurately
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents
- Corresponded with guests and travel agents through email or telephone
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines
- Handled sensitive information with discretion while maintaining strict confidentiality standards
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information
- Improved office organization with meticulous management of appointment scheduling and client databases
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Maintained confidentiality of sensitive financial information through proper storage and secure disposal methods
- Provided excellent customer service when addressing billing inquiries from guests or vendors
- Managed cash flow effectively by monitoring incoming funds and processing outgoing payments promptly
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Collected credit card and cash payments, processed transactions and updated relevant records
Part-time Store/Sales Assistant
Sweet Little Things
01.2020 - 09.2022
- Responsible for the store's daily operations
- Created an end of day report on the sales and activities
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases
- Networked to build client base and promote products to new and existing clients
- Cold-called over 30 prospective customers daily with 10% success rate
- Handled credit and debit card payment processing using P.O.S system to complete their purchasing experience
- Responsible for managing the Instagram page of the store, which included posting and creating content for the page
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Fostered relationships with customers to expand customer base and enhance loyalty and retention
- Reset store displays for special events and seasonal merchandise changes
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Created seasonal sales plans with varying stock and promotional strategies.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
Dental assistant / Receptionist
Grace Family Dental
01.2017 - 05.2019
- Assisted the dentist with dental procedures
- Sanitized and disinfected operatory and prepared them for the next dental procedures
- Ensured operatory were kept clean at all times
- Sterilized all dental instruments that were used at the end of the day
- Answered and returned all phone calls from clients
- Assisted in front office tasks such as billing and record maintenance when required, demonstrating versatility.
- Created memos and ensured that they were completed efficiently
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Scheduled and confirmed appointments
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
- Maintained accurate medical and dental records by documenting important patient data in Tracker for Dentist
- Processed payments and updated accounts to reflect balance changes
- Obtained authorisation for payments and funded treatments to cover dental costs.
Customer Service Representative for an E-tailor store ‘ShoeBuy.com’
KM2 Solutions
08.2015 - 12.2016
- Assessed customer needs and up sold products and services to maximize sales
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Set up and activated customer accounts to maintain QA satisfaction levels
- Assisted approximately over 200 customers daily given a 5 minute window with product or service questions
- Evaluated customer account information to assess current issues and determine potential solutions
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Documented conversations with customers to track requests, problems and solutions
- Reviewed account and service histories to identify trends and issues
- Asked probing questions to determine service needs and accurately input information into electronic systems
Part-time Administrative Assistant
Flash Computers Services
01.2009 - 01.2014
- Drafted quotas and provided progress reports to respective clients
- Scheduled and confirmed appointments
- Answered and returned all phone calls
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current
- Reduced invoice processing time with efficient data entry and verification of accounts payable transactions
- Performed bookkeeping tasks, including invoicing and expense tracking.
- Assisted with timely month-end closing procedures, resulting in accurate financial reporting
Education
Bachelor of Science - Management Studies with a concentration in Marketing
The University of the West Indies
Bridgetown, Saint Michael 09.2013 - 09.2018
Certificate of Completion - Basic Knowledge of QuickBooks
QBMed Inc.
Bridgetown, Saint Michael 06.2016 - 06.2016
Certificate of Participation - Creativity for Employment & Business Opportunity (CEBO)
Ministry of Youth, Sports and Community Empowerment
10.2019 - 10.2019
Certificate of Participation - QuickBooks Basic Accounting
Ministry of Youth, Sports & Community Empowerment
05.2022 - 09.2022
Certificate of Higher Education - Caribbean Examination Council
The Lodge School
01.2006 - 01.2013
Certificate of Higher Education - Music Theory Grade 1
The Royal Schools Music
01.2008 - 01.2009
Certificate of Higher Education - Music Theory Grade 2
The Royal Schools Music
01.2008 - 01.2009
Skills
- Processing payments
- Product management and pricing
- Presentation skills
- Stock management
- Basic accounting
- Prospecting skills
- Problem solving
- Cash register operation
- Retail sales
- Documentation and record keeping
- Administrative skills
- Meticulous and organised
- Telephone etiquette
- Teamwork
- Interpersonal and written communication
- Negotiations
- Microsoft office suite proficiency
- Multitasking proficiency
- Data entry competence
Accomplishments
- 8 CXC’s at General proficiency level.
- 6 CXC’s at Advance proficiency level.
- Music Theory, The Royal Schools Music
- QuickBooks Certificate, QBMed Inc., Certificate of Completion in the Basic Knowledge of QuickBooks.
- Bachelor's Degree in Management Studies, The University of the West Indies, Concentration in Marketing (Second Class Honours - Upper Division)
- CEBO Participation, Ministry of Youth, Sports and Community Empowerment, Certificate of Participation.
- QuickBooks Business Accounting, QuickBooks, Certificate of Participation.
References
- Mr. Gavin Robinson
Sagicor Advisor, Lower Collymore Rock, St. Michael
Tel: 246-827-6766
Email: gavin_robinson@sagicor.com
- Rev. Delroy Burley
Minister of Religion & Associate Pastor
Calvary Moravian Church, Roebuck Street, St. Michael
Tel: 246-426-2337 / 246-236-8306
Email: dburley31@gmail.com
- Dr. Sally-Anne Nurse
Business Owner
Grace Family Dental, Bank Hall, St. Michael
Tel: 246) 230-2655 / 246-426-1581
Timeline
Front Office Receptionist
Sandy Lane Hotel
09.2022 - Current
Certificate of Participation - QuickBooks Basic Accounting
Ministry of Youth, Sports & Community Empowerment
05.2022 - 09.2022
Part-time Store/Sales Assistant
Sweet Little Things
01.2020 - 09.2022
Certificate of Participation - Creativity for Employment & Business Opportunity (CEBO)
Ministry of Youth, Sports and Community Empowerment
10.2019 - 10.2019
Dental assistant / Receptionist
Grace Family Dental
01.2017 - 05.2019
Certificate of Completion - Basic Knowledge of QuickBooks
QBMed Inc.
06.2016 - 06.2016
Customer Service Representative for an E-tailor store ‘ShoeBuy.com’
KM2 Solutions
08.2015 - 12.2016
Bachelor of Science - Management Studies with a concentration in Marketing
The University of the West Indies
09.2013 - 09.2018
Part-time Administrative Assistant
Flash Computers Services
01.2009 - 01.2014
Certificate of Higher Education - Music Theory Grade 1
The Royal Schools Music
01.2008 - 01.2009
Certificate of Higher Education - Music Theory Grade 2
The Royal Schools Music
01.2008 - 01.2009
Certificate of Higher Education - Caribbean Examination Council
The Lodge School
01.2006 - 01.2013
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